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Frigade

Product growth and onboarding for modern software companies

★★★★★ 5.0/5
FactScore™ 57.3
VS

Promptly

Customer support emails, supported with autopilot

★★★★☆ 4.0/5
FactScore™ 12

Updated February 2026

Frigade Promptly
Rating 5.0★ 4.0★
Reviews 13 1
Pros 20 0
FactScore™ 57.3 12

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

👑
57.3
Frigade FactScore™
★ Frigade wins on FactScore™
12
Promptly FactScore™

Pros & Cons

Only in Frigade — Pros

Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flows

Both tools — Pros

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Only in Promptly — Pros

No unique pros listed

Only in Frigade — Cons

Account level onboarding

Both tools — Cons

—

Only in Promptly — Cons

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Details

Frigade Promptly
Categories Customer support tools, No-code Platforms, AI Chatbots Customer support tools
Platforms Web Web
Became Popular October 10, 2023 June 9, 2021
Website frigade.com www.promptly.to

Who Should Pick Which?

Choose Frigade if...

  • Customizable onboarding
  • Supportive team
  • Easy integration

Choose Promptly if...

  • No unique pros listed

With a FactScore™ of 57.3 vs 12, Frigade leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Promptly stands out for No unique pros listed.

3

What Users Say

Frigade

M
Mustafa Oct 10, 2023
★★★★★

We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...

P
Pouya Oct 10, 2023
★★★★★

We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...

A
Alan Oct 10, 2023
★★★★★

Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...

Promptly

A
Algomore Mar 19, 2023
★★★★☆

I really wish it would allow me to upload more than one photo at a time. Otherwise, everything is great! I love that there's a choice where we can pay through an external form.

Frequently Asked Questions

Which is better, Frigade or Promptly?

Based on FactScore™, Frigade leads with a score of 57.3 vs 12. Frigade has a higher rating of 5.0★ compared to 4.0★.

What are the pros of Frigade compared to Promptly?

Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.

What are the pros of Promptly compared to Frigade?

Promptly uniquely offers: No unique pros listed.

Is Frigade better rated than Promptly?

Frigade is rated 5.0★ from 13 reviews. Promptly is rated 4.0★ from 1 reviews.

What is the FactScore™ of Frigade and Promptly?

FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Promptly scores 12.

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