Front
The modern customer service platform built for collaboration
Zeda.io
AI-powered Product Discovery For Customer-focused Teams
Updated February 2026
| Front | Zeda.io | |
|---|---|---|
| Rating | 4.9★ | 5.0★ |
| Reviews | 8 | 23 |
| Pros | 6 | 16 |
| FactScore™ | 46.6 | 69 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Front — Pros
Email management Collaborative features Inbox chat Multiple channels Scalable support Shared email draftsBoth tools — Pros
—Only in Zeda.io — Pros
Release notes creation User-friendly interface Product management features AI-powered insights All-in-one tool Customer-centric approach Operational efficiency Data-driven decisions Analytics Collaboration features Slack integration Academy section Affordable Ease of migration Insightful content Integrations with major toolsOnly in Front — Cons
Annual plans only Expensive pricingBoth tools — Cons
—Only in Zeda.io — Cons
Room for improvementDetails
| Front | Zeda.io | |
|---|---|---|
| Categories | Team collaboration software, Email clients, Customer support tools | Project management software, Team collaboration software, Product add-ons |
| Platforms | Web · iOS | Web |
| Became Popular | February 28, 2014 | July 31, 2021 |
| Website | front.com | zeda.io |
Who Should Pick Which?
Choose Front if...
- Email management
- Collaborative features
- Inbox chat
Choose Zeda.io if...
- Release notes creation
- User-friendly interface
- Product management features
With a FactScore™ of 46.6 vs 69, Zeda.io leads in community reception. Front uniquely offers Email management and Collaborative features, while Zeda.io stands out for Release notes creation and User-friendly interface.
What Users Say
Front
I'm a HUGE fan of Front. We use it at Weekend Fund for its collaborative features, most notably shared email drafts and inbox chat. We previously used Spark, which has the same feature set, but fou...
We tried Intercom first, but it turns out Front was what we were actually looking for. The UI is well thought out, and it's clear that they've put some thought into UX. Our experience so far has fa...
With Front you don't need to use email for your teams. You can live in Front without a problem. Downside is that is a bit expensive and only offers annual plans.
Zeda.io
Congrats on the launch! Love the slack plugin. Just a suggestion (dunno if possible): have you thought of accessing feedback via Jira tickets? This looks like something that could replace Jira so m...
Zeda.io is a brilliant AI-powered platform that is transforming the landscape of product discovery and strategy. It facilitates product teams in identifying customer problems, deciding on future bu...
I like the UI of the website. What I appreciate is an Academy section so one can be more aware of how to use the product! Good job, team!
Related Comparisons
Frequently Asked Questions
Which is better, Front or Zeda.io?
Based on FactScore™, Zeda.io leads with a score of 69 vs 46.6. Zeda.io has a higher rating of 5.0★ compared to 4.9★.
What are the pros of Front compared to Zeda.io?
Front uniquely offers: Email management, Collaborative features, Inbox chat, Multiple channels, Scalable support.
What are the pros of Zeda.io compared to Front?
Zeda.io uniquely offers: Release notes creation, User-friendly interface, Product management features, AI-powered insights, All-in-one tool.
Is Front better rated than Zeda.io?
Front is rated 4.9★ from 8 reviews. Zeda.io is rated 5.0★ from 23 reviews.
What is the FactScore™ of Front and Zeda.io?
FactScore™ weighs rating and review volume together. Front scores 46.6 and Zeda.io scores 69.
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