Inbox by Vanilla
Free customer support software
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Inbox by Vanilla | Thunai | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 1 | 24 |
| Pros | 0 | 22 |
| FactScore™ | 15.1 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Inbox by Vanilla — Pros
No unique pros listedBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Inbox by Vanilla — Cons
—Both tools — Cons
—Only in Thunai — Cons
—Details
| Inbox by Vanilla | Thunai | |
|---|---|---|
| Categories | Customer support tools | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | June 25, 2024 | June 19, 2025 |
| Website | vanillaapps.com | www.thunai.ai |
Who Should Pick Which?
Choose Inbox by Vanilla if...
- No unique pros listed
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 15.1 vs 69.9, Thunai leads in community reception. Inbox by Vanilla uniquely offers No unique pros listed, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Inbox by Vanilla
I am using it in my application DemoDazzle, it was easy to use and set up, and customization options are cool as well. Would be amazing if I could integrate the inbox with other apps using Zapier i...
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Inbox by Vanilla or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 15.1. Thunai has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Inbox by Vanilla compared to Thunai?
Inbox by Vanilla uniquely offers: No unique pros listed.
What are the pros of Thunai compared to Inbox by Vanilla?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Inbox by Vanilla better rated than Thunai?
Inbox by Vanilla is rated 5.0★ from 1 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Inbox by Vanilla and Thunai?
FactScore™ weighs rating and review volume together. Inbox by Vanilla scores 15.1 and Thunai scores 69.9.
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