Jumpspeak

Made a purchase, charged twice, Jumpspeak (and Google) refused to refund me one of the two Tried to purchased a lifetime subscription. I though I pressed the wrong button or didn't push hard enough when the first click had no response and I tried again. Then I found I got charged twice. A Dozens emails and trying to get past Google Bots later. Here are the lastest correspondences. Right now I am placed on a Google virtual answering machine and Jumpspeak pretended nothing ever happened Jumpspeak This is Cynthia with Jumpspeak. It seems we may have been included on this thread in error. I am happy to help with any technical aspects of Jumpspeak, but we are unable to provide a refund from our system here. --- The contract we have with Google Play does not allow us to provide refunds for purchases made through Google Play. Google We see that you've requested a refund for the order (GPA.--). I can completely understand your situation and empathize with it. As a one-time courtesy we tried to process a refund for your order but I'm afraid it was not granted based on our Google Play refund policies. However you're definitely not out of options: You might want to reach out to your developer on this since Google Play acts as an online marketplace, you are actually making the purchase from the app developer. Developers are solely responsible for delivering any content and making sure that it works as intended, and providing refunds in accordance with their policies. According to our Terms of Cooperation, developers of apps have their own refund policies and if it meets their policy requirements, you might also receive a refund. You can reach out to the developer at the official email address: support at jumpspeak.com I'm sure, your developer will help you with a positive outcome. Should you need anything, please feel free to reach out. Have a wonderful day ahead!

AVOID. It says TRY 100 DAYS. There is no trial, you are billed immediately. After you sign up, you quickly find out via about 10 pages of "addons" that whatever you signed up for really does nothing. They get you in and charge you and then the pages follow showing what you signed up for, one check on the list, premium AI has all the features they tout and that increases the cost 1.5x and that is just the first Addon they push on you.

They refuse to cancel my membership. I have reached out on several occasions over the last few months with no response. Jumpspeak does NOT have a phone number or email and in order to cancel, you have to run through a website prompt that essentially leads nowhere. It's a complete waste of my time and now I've resorted to contacting my CC company to set up a block and to dispute these charges. Outrageously poor customer experience.

I think the app is actually really good. I, inadvertently, purchased it twice and Jumpspeak canceled my earlier subscription and said they couldn't refund it because it was past the 100 days. Why they didn't offer to cancel the most recent refund, I don't know. The bottom line, expect disingenuousness and obfuscation if you're dealing with customer service.

Jumpspeak has revolutionized my language learning experience. Its emphasis on real-life conversations rather than repetitive vocabulary drills has boosted my confidence and prepared me for real-world interactions. A game-changer for practical learners!

I've used many language apps, but Jumpspeak's focus on practical, conversational skills is unmatched. It simulates everyday scenarios that help me use what I learn immediately. Perfect for preparing for real conversations!

Not only does Jumpspeak help me practice the language, but it also immerses me in the culture behind the words. The cultural insights embedded in the conversations are enlightening and enrich my learning journey.