Uber

Tap a button to get a ride

★★★★☆ 4.0/5 from 16 reviews

What is Uber?

Uber offers peer-to-peer ridesharing, ride service hailing, food delivery, and a micromobility system with electric bikes and scooters. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.

Pros & Cons

Pros

  • Convenient ride-hailing
  • Reliable service
  • Food delivery
  • Multiple ride options
  • Safety features
  • User-friendly app
  • Fast transportation
  • Global availability
  • Upfront pricing
  • Cashless payments
  • Driver ratings
  • Promotional codes
  • Ride scheduling
  • Service efficiency

Cons

  • Unpredictable pricing
  • Driver availability issues
  • Surge pricing
  • App crashes
  • Cancellation charges
  • Interface issues
  • Poor customer support
  • Service area limitations

Tool Details

Categories Travel Planning
Website uber.com
Became Popular December 30, 2013
Platforms Web · iOS · Android
Social

Recent Reviews (11)

N
Nikhil Jan 25, 2023
★★★★★

Great Service

K
Kutalio Aug 5, 2025
★★★★☆

I’ve been using Uber regularly for the past few years, and overall, my experience has been quite positive. The app is easy to use, and I really like that I can see the estimated fare and time before I even book a ride. Most of the drivers I’ve had were friendly, professional, and drove safely. One of the best features is the ability to track the driver in real time and share my trip with someone else for safety. I also appreciate the option to choose different ride types depending on my budget or how many people I’m traveling with. However, there have been a few minor issues - sometimes the app shows longer wait times than expected, and a couple of times the driver canceled without explanation. Also, during peak hours or bad weather, the prices can go up quite a bit. Still, compared to traditional taxis, Uber is more convenient, transparent, and often cheaper. I’d recommend it to anyone who needs a reliable way to get around.

Safety features User-friendly app Convenient ride-hailing Multiple ride options Upfront pricing Unpredictable pricing Driver availability issues
S
Sally Mar 5, 2024
★☆☆☆☆

La recensione è per il servizio Uber Reserve, pubblicizzato tantissimo ma di fatto inutilizzabile: in una grande città come Lisbona ho provato a impostare vari luoghi di partenza ma NESSUNO era disponibile, nemmeno posti come il monastero de los Jeronimos o la torre di Belém, cioè tra i più turistici della città! Farebbero prima a scrivere DOVE è disponibile questo servizio anziché pretendere che l'utente scriva una posizione, che poi però si rivela non essere disponibile. Della serie "ritenta, sarai più fortunato". Inaccettabile, così come per il fatto che non è un caso che le corse di Uber facciano spesso ritardo, il che può essere un serio problema se si hanno dei voli da prendere

Driver availability issues Service area limitations
Y
Yanti Feb 27, 2025
★★★★★

Uber is a convenient ride-hailing service that offers fast and easy transportation at the tap of a button. With features like upfront pricing, multiple ride options, and cashless payments, it provides a smooth experience for riders. The app is user-friendly, and services like Uber Eats add extra value. However, surge pricing and driver availability can sometimes be inconsistent. Despite occasional issues, Uber remains a go-to option for reliable and flexible transportation in many cities worldwide.

User-friendly app Convenient ride-hailing Multiple ride options Cashless payments Upfront pricing Food delivery Surge pricing Driver availability issues
Z
Zackary Aug 1, 2025
★★☆☆☆

I use it but there are a lot of issues. First, if you compare prices with other rideshare apps, Uber usually does do well, even if you sign up for UberOne its sill more expensive. Prices vary dramatically, you could wait 10 minutes and find the price has doubled. The service pretty much works, it just constantly feels like they're trying to squeeze every penny out of you. I hear it feels that way for the drivers too.

Unpredictable pricing Surge pricing
E
Emily Jun 27, 2025
★★★☆☆

I use Uber regularly to coordinate rides for my team during busy workdays. It’s convenient and usually reliable, but sometimes drivers take longer than expected or cancel. The pricing can also be unpredictable during peak hours. Overall, it helps us get around but can be frustrating at times.

Reliable service Convenient ride-hailing Unpredictable pricing Driver availability issues
M
Melissa Sep 1, 2025
★★★★☆

The update is a huge step backward. The interface is clunky, important options are missing, and the app crashes constantly. It feels like nobody tested this properly before release. Please fix the bugs and bring back the features that actually worked.

App crashes Interface issues
D
Daniela Jan 13, 2025
★★★★☆

Uber es una de mis apps de transporte favoritas, sobre todo para viajes nocturnos. La sensación de seguridad que brinda al conocer los datos del conductor, la calificación del mismo y poder compartir y rastrear el viaje me da mucha tranquilidad.

Safety features Driver ratings
V
Vinod Feb 27, 2024
★★★☆☆

overall good. they should add feature to detect cancellation by user. sometimes user is charged even if he cancels due to delay by driver.

Cancellation charges
S
Sateesh Nov 18, 2023
★★★★★

Using it for many years, it is a seamless, hassle-free experience. The best feature is pre-booked or scheduling a ride, especially early morning to the airport.

Reliable service Ride scheduling
K
khurshid Nov 28, 2023
★★★★★

Uber is great because it's reliable, cheap then other, and always gets me where I need to go on time!

Reliable service Fast transportation

Frequently Asked Questions about Uber

When did Uber become popular?

Uber became popular around December 30, 2013.

What are the main advantages of using Uber?

The top advantages of Uber include: convenient ride-hailing, reliable service, food delivery, multiple ride options, safety features.

What are the disadvantages of Uber?

Some reported disadvantages of Uber include: unpredictable pricing, driver availability issues, surge pricing, app crashes, cancellation charges.

What is Uber's overall user rating?

Uber has an overall rating of 4.0/5 based on 16 user reviews.

Is Uber available on mobile devices?

Yes, Uber is available on iOS (App Store) & Android (Google Play).

What type of tool is Uber?

Uber belongs to the following categories: Travel Planning.

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