Keepsake Frames

I have purchased 7 frame jobs from Keepsake. I don't think my expectations are unreasonable and the first five frames were acceptable. My last purchase of two framed pictures I was not pleased with, both pictures were darker than they shown on my phone, and I asked for a refund. I was asked to email a picture of the two frames. I did so and was told my opinion was not correct. This she could tell by a pic sent via email?!?! I was then offered a credit if I sent the frames back. Fair enough. I asked for a return postage label. I was then told that's not offered. What I have seen is that the customers approval is not their concern and while you will pay some pretty good money, if you're not happy, they won't stand behind their product. I'll find another company that values their customer's satisfaction. Companies that forego customer satisfaction will slowly be replaced by companies that value their customers.

Having an abundance of original art or prints stacked around, waiting to be framed or matted, I started mounting and framing myself,,,, I learned what Archival framing really meant and was amazed at the poor quality of work paid for by friends and displayed on their walls,,,, I was pleasantly surprised to receive such High Quality work through Keepsake Frames! I had a 4 photo collage framed for a gift and anther nice Tuscany Vineyard photo for me to keep. Their app let me view multiple different possible arrangements for the collage, you can also view numerous different frames to pick from. Spend a bit of time when ordering to preview different combinations. Mat Corners were precisely cut, dust seal covered the back and the hanging hardware looked better than my own work 🫣. The frames even had wall bumpers on the lower corners. You just don’t see this much attention to detail delivered by many framing shops. Delivery time was reasonable and packaging provided good protection,, sat on my doorstep a couple of rainy days as I was “away”. Very pleased with the total experience!

I discovered Keepsake Frames after seeing an advertisement on Hulu, and I couldn't be happier with my experience. My husband and I had the opportunity to attend a college football game at a stadium on my bucket list for years. I was so excited I ordered a frame for a particular picture we took together at the game that night. When the frame arrived in its iconic yellow box, I was thrilled to unpack it and see the finished product. Keepsake Frames has done an exceptional job printing and hand-framing our cherished memory. The quality of their work truly exceeded my expectations. The attention to detail in the framing was remarkable and beautifully complemented our picture. The frame now proudly hangs in our living room, a daily reminder of that unforgettable day at the football game. I commend Keepsake Frames for their excellent craftsmanship, prompt delivery, and secure packaging. They take pride in their work and genuinely care about customer satisfaction. Overall, my experience with Keepsake Frames has been nothing short of fantastic. If you want to preserve your precious memories in an elegant and durable frame, I highly recommend trying them. Their exceptional product and dedication to customer happiness have made me a loyal fan, and I'll undoubtedly be returning for more framing projects in the future.