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Chatbase

AI Agents that deliver mind-blowing customer experiences.

★★★☆☆ 2.9/5
FactScore™ 37.6
VS

Frigade

Product growth and onboarding for modern software companies

★★★★★ 5.0/5
FactScore™ 57.3

Updated February 2026

Chatbase Frigade
Rating 2.9★ 5.0★
Reviews 18 13
Pros 1 20
FactScore™ 37.6 57.3

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

37.6
Chatbase FactScore™
👑
57.3
Frigade FactScore™
★ Frigade wins on FactScore™

Pros & Cons

Only in Chatbase — Pros

Easy setup

Both tools — Pros

—

Only in Frigade — Pros

Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flows

Only in Chatbase — Cons

Data integration challenges Limited features

Both tools — Cons

—

Only in Frigade — Cons

Account level onboarding

Details

Chatbase Frigade
Categories Customer support tools, AI Chatbots Customer support tools, No-code Platforms, AI Chatbots
Platforms Web Web
Became Popular April 10, 2023 October 10, 2023
Website www.chatbase.co frigade.com

Who Should Pick Which?

Choose Chatbase if...

  • Easy setup

Choose Frigade if...

  • Customizable onboarding
  • Supportive team
  • Easy integration

With a FactScore™ of 37.6 vs 57.3, Frigade leads in community reception. Chatbase uniquely offers Easy setup, while Frigade stands out for Customizable onboarding and Supportive team.

3

What Users Say

Chatbase

A
Anas Apr 10, 2023
★★★☆☆

Hey Maker. I loved the idea and how it is working. But pricing needs to be revaluated and also I've caught an error on your site on this page and it is giving "Unexpected JSON error" Link : share.a...

C
Calvin Jul 18, 2023
★★★☆☆

chatbot broke character upon asking repeated question outside the trained pdf! what are ways to govern chatbot's response based on only trained data?

D
Dan Jan 31, 2025
★★★★★

Best Chatbot + AI Agent combo on the market. Sign up and don't look back 🫡

Frigade

M
Mustafa Oct 10, 2023
★★★★★

We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...

P
Pouya Oct 10, 2023
★★★★★

We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...

A
Alan Oct 10, 2023
★★★★★

Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...

Frequently Asked Questions

Which is better, Chatbase or Frigade?

Based on FactScore™, Frigade leads with a score of 57.3 vs 37.6. Frigade has a higher rating of 5.0★ compared to 2.9★.

What are the pros of Chatbase compared to Frigade?

Chatbase uniquely offers: Easy setup.

What are the pros of Frigade compared to Chatbase?

Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.

Is Chatbase better rated than Frigade?

Chatbase is rated 2.9★ from 18 reviews. Frigade is rated 5.0★ from 13 reviews.

What is the FactScore™ of Chatbase and Frigade?

FactScore™ weighs rating and review volume together. Chatbase scores 37.6 and Frigade scores 57.3.

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