CX Genie
Transform customer support with no-code AI-powered solutions
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| CX Genie | Thunai | |
|---|---|---|
| Rating | 4.5★ | 5.0★ |
| Reviews | 8 | 24 |
| Pros | 5 | 22 |
| FactScore™ | 42.9 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in CX Genie — Pros
AI chatbot builder Custom branding Help desk Live chat Responsive supportBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in CX Genie — Cons
Limited AI knowledge updates No bulk import Predefined questionsBoth tools — Cons
—Only in Thunai — Cons
—Details
| CX Genie | Thunai | |
|---|---|---|
| Categories | Customer support tools, Automation tools, AI Chatbots | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web · iOS · Android | Web |
| Became Popular | September 7, 2024 | June 19, 2025 |
| Website | www.cxgenie.ai | www.thunai.ai |
Who Should Pick Which?
Choose CX Genie if...
- AI chatbot builder
- Custom branding
- Help desk
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 42.9 vs 69.9, Thunai leads in community reception. CX Genie uniquely offers AI chatbot builder and Custom branding, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
CX Genie
No reviews yet
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, CX Genie or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 42.9. Thunai has a higher rating of 5.0★ compared to 4.5★.
What are the pros of CX Genie compared to Thunai?
CX Genie uniquely offers: AI chatbot builder, Custom branding, Help desk, Live chat, Responsive support.
What are the pros of Thunai compared to CX Genie?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is CX Genie better rated than Thunai?
CX Genie is rated 4.5★ from 8 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of CX Genie and Thunai?
FactScore™ weighs rating and review volume together. CX Genie scores 42.9 and Thunai scores 69.9.
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