Desku
Automate Customer Support With Power Of ChatGPT
Lancepilot
Run WhatsApp Marketing Campaign, tracking, Scheduling & CRM
Updated February 2026
| Desku | Lancepilot | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 12 | 15 |
| Pros | 15 | 16 |
| FactScore™ | 55.7 | 60.2 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Desku — Pros
AI-powered automation Continuous updates Feature-rich Chatbot builder AI-powered knowledge base Email and live chat management Insightful analytics Marketing automation Shared inboxes Customer data syncing E-commerce integration Efficient ticketing Real-time supportBoth tools — Pros
User-friendly interface WhatsApp integrationOnly in Lancepilot — Pros
Automation features Analytics tools CRM features Responsive support team Single and sequence campaigns Cold outreach capabilities Meta compliance Campaign tracking Carousel images support Large contact list management Loaded inbox Reasonable pricing Smooth onboarding process WorkspacesOnly in Desku — Cons
—Both tools — Cons
—Only in Lancepilot — Cons
Responsive support teamDetails
| Desku | Lancepilot | |
|---|---|---|
| Categories | Team collaboration software, Customer support tools, AI Chatbots | Customer support tools, Marketing automation platforms, Messaging apps |
| Platforms | Web · iOS · Android | Web |
| Became Popular | May 24, 2023 | April 8, 2024 |
| Website | desku.io | lancepilot.com |
Who Should Pick Which?
Choose Desku if...
- AI-powered automation
- Continuous updates
- Feature-rich
Choose Lancepilot if...
- Automation features
- Analytics tools
- CRM features
With a FactScore™ of 55.7 vs 60.2, Lancepilot leads in community reception. Desku uniquely offers AI-powered automation and Continuous updates, while Lancepilot stands out for Automation features and Analytics tools.
What Users Say
Desku
Congratulations on the launch of Desku, @gaurav_nagani and team! It sounds like you've developed an exciting AI-powered Customer Support Automation Platform. Managing customer queries can indeed be...
An amazing product. Easy to use. Sleek and simple design. To the point and serves the purpose. Great work @udayparmar @gaurav_nagani and team ! In fact I need to stress on the importance of the pre...
Wow, this is outstanding. Customer Service has always been a function that we were struggling to automate with every tool in particular, but we never had a system to orchestrate Customer Service at...
Lancepilot
I am amazed at how many possibilities are available in this tool. I think WA doesn't support carousel images but this tool enables this option. + B2B businesses can benefit from that. Nice job and ...
LancePilot makes me feel like a marketing genius! With its powerful features for WhatsApp campaigns, tracking, and CRM, I can finally take my outreach to the next level. Success is just a click away!
Interesting tool. Quick messages that can be personalized for various categories of customers. Would certainly use it to launch a campaign when spreading my products. Hope you'll continue to grow!
Related Comparisons
Frequently Asked Questions
Which is better, Desku or Lancepilot?
Based on FactScore™, Lancepilot leads with a score of 60.2 vs 55.7. Lancepilot has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Desku compared to Lancepilot?
Desku uniquely offers: AI-powered automation, Continuous updates, Feature-rich, Chatbot builder, AI-powered knowledge base.
What are the pros of Lancepilot compared to Desku?
Lancepilot uniquely offers: Automation features, Analytics tools, CRM features, Responsive support team, Single and sequence campaigns.
Is Desku better rated than Lancepilot?
Desku is rated 5.0★ from 12 reviews. Lancepilot is rated 5.0★ from 15 reviews.
What is the FactScore™ of Desku and Lancepilot?
FactScore™ weighs rating and review volume together. Desku scores 55.7 and Lancepilot scores 60.2.
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