Freshworks Inc
Delight your customers, from wherever you are
Frigade
Product growth and onboarding for modern software companies
Updated February 2026
| Freshworks Inc | Frigade | |
|---|---|---|
| Rating | 4.3★ | 5.0★ |
| Reviews | 3 | 13 |
| Pros | 0 | 20 |
| FactScore™ | 26.1 | 57.3 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Freshworks Inc — Pros
No unique pros listedBoth tools — Pros
—Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsOnly in Freshworks Inc — Cons
—Both tools — Cons
—Only in Frigade — Cons
Account level onboardingDetails
| Freshworks Inc | Frigade | |
|---|---|---|
| Categories | Customer support tools, CRM software, Cloud Computing Platforms | Customer support tools, No-code Platforms, AI Chatbots |
| Platforms | Web · iOS · Android | Web |
| Became Popular | February 16, 2017 | October 10, 2023 |
| Website | www.freshworks.com | frigade.com |
Who Should Pick Which?
Choose Freshworks Inc if...
- No unique pros listed
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
With a FactScore™ of 26.1 vs 57.3, Frigade leads in community reception. Freshworks Inc uniquely offers No unique pros listed, while Frigade stands out for Customizable onboarding and Supportive team.
What Users Say
Freshworks Inc
Easy to use and low learning curve. If you're a sales god of Zeus, Freshwork is your thunderbolt.
Helps in managing the CRM
It is a nice product to communicate with your customers and get them satisfied but needs enhancements in the tickets section as it sometimes has errors.
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Related Comparisons
Frequently Asked Questions
Which is better, Freshworks Inc or Frigade?
Based on FactScore™, Frigade leads with a score of 57.3 vs 26.1. Frigade has a higher rating of 5.0★ compared to 4.3★.
What are the pros of Freshworks Inc compared to Frigade?
Freshworks Inc uniquely offers: No unique pros listed.
What are the pros of Frigade compared to Freshworks Inc?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
Is Freshworks Inc better rated than Frigade?
Freshworks Inc is rated 4.3★ from 3 reviews. Frigade is rated 5.0★ from 13 reviews.
What is the FactScore™ of Freshworks Inc and Frigade?
FactScore™ weighs rating and review volume together. Freshworks Inc scores 26.1 and Frigade scores 57.3.
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