Freshworks Inc
Delight your customers, from wherever you are
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Freshworks Inc | Thunai | |
|---|---|---|
| Rating | 4.3★ | 5.0★ |
| Reviews | 3 | 24 |
| Pros | 0 | 22 |
| FactScore™ | 26.1 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Freshworks Inc — Pros
No unique pros listedBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Freshworks Inc — Cons
—Both tools — Cons
—Only in Thunai — Cons
—Details
| Freshworks Inc | Thunai | |
|---|---|---|
| Categories | Customer support tools, CRM software, Cloud Computing Platforms | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web · iOS · Android | Web |
| Became Popular | February 16, 2017 | June 19, 2025 |
| Website | www.freshworks.com | www.thunai.ai |
Who Should Pick Which?
Choose Freshworks Inc if...
- No unique pros listed
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 26.1 vs 69.9, Thunai leads in community reception. Freshworks Inc uniquely offers No unique pros listed, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Freshworks Inc
Easy to use and low learning curve. If you're a sales god of Zeus, Freshwork is your thunderbolt.
Helps in managing the CRM
It is a nice product to communicate with your customers and get them satisfied but needs enhancements in the tickets section as it sometimes has errors.
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Freshworks Inc or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 26.1. Thunai has a higher rating of 5.0★ compared to 4.3★.
What are the pros of Freshworks Inc compared to Thunai?
Freshworks Inc uniquely offers: No unique pros listed.
What are the pros of Thunai compared to Freshworks Inc?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Freshworks Inc better rated than Thunai?
Freshworks Inc is rated 4.3★ from 3 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Freshworks Inc and Thunai?
FactScore™ weighs rating and review volume together. Freshworks Inc scores 26.1 and Thunai scores 69.9.
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