Frigade
Product growth and onboarding for modern software companies
Inbox by Vanilla
Free customer support software
Updated February 2026
| Frigade | Inbox by Vanilla | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 13 | 1 |
| Pros | 20 | 0 |
| FactScore™ | 57.3 | 15.1 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsBoth tools — Pros
—Only in Inbox by Vanilla — Pros
No unique pros listedOnly in Frigade — Cons
Account level onboardingBoth tools — Cons
—Only in Inbox by Vanilla — Cons
—Details
| Frigade | Inbox by Vanilla | |
|---|---|---|
| Categories | Customer support tools, No-code Platforms, AI Chatbots | Customer support tools |
| Platforms | Web | Web |
| Became Popular | October 10, 2023 | June 25, 2024 |
| Website | frigade.com | vanillaapps.com |
Who Should Pick Which?
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
Choose Inbox by Vanilla if...
- No unique pros listed
With a FactScore™ of 57.3 vs 15.1, Frigade leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Inbox by Vanilla stands out for No unique pros listed.
What Users Say
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Inbox by Vanilla
I am using it in my application DemoDazzle, it was easy to use and set up, and customization options are cool as well. Would be amazing if I could integrate the inbox with other apps using Zapier i...
Frequently Asked Questions
Which is better, Frigade or Inbox by Vanilla?
Based on FactScore™, Frigade leads with a score of 57.3 vs 15.1. Frigade has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Frigade compared to Inbox by Vanilla?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
What are the pros of Inbox by Vanilla compared to Frigade?
Inbox by Vanilla uniquely offers: No unique pros listed.
Is Frigade better rated than Inbox by Vanilla?
Frigade is rated 5.0★ from 13 reviews. Inbox by Vanilla is rated 5.0★ from 1 reviews.
What is the FactScore™ of Frigade and Inbox by Vanilla?
FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Inbox by Vanilla scores 15.1.
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