Customerly
The AI Customer Service Solution You Can Trust
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Customerly | Thunai | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 4 | 24 |
| Pros | 0 | 22 |
| FactScore™ | 34.9 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Customerly — Pros
No unique pros listedBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Customerly — Cons
—Both tools — Cons
—Only in Thunai — Cons
—Details
| Customerly | Thunai | |
|---|---|---|
| Categories | Customer support tools, Automation tools, CRM software, AI Chatbots | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | December 20, 2016 | June 19, 2025 |
| Website | www.customerly.io | www.thunai.ai |
Who Should Pick Which?
Choose Customerly if...
- No unique pros listed
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 34.9 vs 69.9, Thunai leads in community reception. Customerly uniquely offers No unique pros listed, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Customerly
Customerly makes customer support and marketing automation a breeze. From live chat to email campaigns, it helps us stay connected with our users in a meaningful way. A must-have for any customer-c...
We have tested this tool and it transfers more complicated topics directly to our team without any problems.
Amazing platform, I use it for all my SaaS products
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Customerly or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 34.9. Thunai has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Customerly compared to Thunai?
Customerly uniquely offers: No unique pros listed.
What are the pros of Thunai compared to Customerly?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Customerly better rated than Thunai?
Customerly is rated 5.0★ from 4 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Customerly and Thunai?
FactScore™ weighs rating and review volume together. Customerly scores 34.9 and Thunai scores 69.9.
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