Plain
Provide customer support as polished as your product
Zeda.io
AI-powered Product Discovery For Customer-focused Teams
Updated February 2026
| Plain | Zeda.io | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 4 | 23 |
| Pros | 0 | 16 |
| FactScore™ | 34.9 | 69 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Plain — Pros
No unique pros listedBoth tools — Pros
—Only in Zeda.io — Pros
Release notes creation User-friendly interface Product management features AI-powered insights All-in-one tool Customer-centric approach Operational efficiency Data-driven decisions Analytics Collaboration features Slack integration Academy section Affordable Ease of migration Insightful content Integrations with major toolsOnly in Plain — Cons
—Both tools — Cons
—Only in Zeda.io — Cons
Room for improvementDetails
| Plain | Zeda.io | |
|---|---|---|
| Categories | Project management software, Team collaboration software, Customer support tools | Project management software, Team collaboration software, Product add-ons |
| Platforms | Web | Web |
| Became Popular | November 9, 2022 | July 31, 2021 |
| Website | plain.com | zeda.io |
Who Should Pick Which?
Choose Plain if...
- No unique pros listed
Choose Zeda.io if...
- Release notes creation
- User-friendly interface
- Product management features
With a FactScore™ of 34.9 vs 69, Zeda.io leads in community reception. Plain uniquely offers No unique pros listed, while Zeda.io stands out for Release notes creation and User-friendly interface.
What Users Say
Plain
Plain is one of the best support tools our team has ever used. They're highly customizable, their API is full-featured so we could bake the support experience right into Glue, and the team is incre...
Plain is a fantastic support tool for email and Slack channels, letting you add custom UI to show our user's data in the support dashboard
Plain helps us scale user support across multiple channels.
Zeda.io
Congrats on the launch! Love the slack plugin. Just a suggestion (dunno if possible): have you thought of accessing feedback via Jira tickets? This looks like something that could replace Jira so m...
Zeda.io is a brilliant AI-powered platform that is transforming the landscape of product discovery and strategy. It facilitates product teams in identifying customer problems, deciding on future bu...
I like the UI of the website. What I appreciate is an Academy section so one can be more aware of how to use the product! Good job, team!
Related Comparisons
Frequently Asked Questions
Which is better, Plain or Zeda.io?
Based on FactScore™, Zeda.io leads with a score of 69 vs 34.9. Zeda.io has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Plain compared to Zeda.io?
Plain uniquely offers: No unique pros listed.
What are the pros of Zeda.io compared to Plain?
Zeda.io uniquely offers: Release notes creation, User-friendly interface, Product management features, AI-powered insights, All-in-one tool.
Is Plain better rated than Zeda.io?
Plain is rated 5.0★ from 4 reviews. Zeda.io is rated 5.0★ from 23 reviews.
What is the FactScore™ of Plain and Zeda.io?
FactScore™ weighs rating and review volume together. Plain scores 34.9 and Zeda.io scores 69.
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