Fullscript

Fullscript is both a product for physician practices and for consumers who are their patients. It’s a pretty slick operation that is useful for both parties. The pricing and selection that patients get and the cut that practices get will vary the experience. And this is in the control of each practice. The practice can take a cut of up to about 30% but if it takes no cut the customers get an additional 10% less than they otherwise would. The practice can choose to list just the products that they endorse, recommend a specific list of products, and/or make the entire catalog available. It’s extremely useful with patients who are indecisive. They also offer quarterly sales that are not to be missed. One annoying anti- feature is that they make returns difficult. If you try and make a return while logged in (and thus they know your name and address and phone number, etc.), you are sent to a long blank form to complete. and auto completion tools are even blocked.

I cannot comment on their medicines. The only reason I am buying is that the claim of selling vegetarian capsules. Their shipping process sucks. I always (at least for the past 5 times) received them when they want, and definitely not when I want or expect my order.

Had one interaction. Ecommerce site was OK. But they shipped me the wrong product. Online help/returns was not good. Then they commited cardinal sin of not providing online account deletion.