Hers

I filled out the questionnaire and had someone respond telling me that they couldn't help me because they only prescribe one medication at a time..... I'm not currently on any medications so this didn't make sense to me and when I said that and asked for clarification, they never responded. So now this website who won't do anything for me has my cc info. There is no way for you to delete your payment info yourself, I had to go through the pathways to get customer support to delete it after asking them twice. This whole experience just seems really fishy and I don't trust the website. 0/10 would recommend.

Since I started using their product my scalp started to hurt and itch. It’s so incredibly dry and painful and I could not stop itching it. And then I got night sweats. I kept trying to finish the bottle to see if things would change and nothing improved. I stopped taking them and my symptoms went away. I contacted their customer service department and they basically said we’re sorry, too bad, but you don’t get your money back. I will not be recommending their brand to anyone.

I ordered weight loss medication in November, but I was unsatisfied with the product. The company prompted me to check-in with the prescriber in December, but because I did not wish to continue with the medication I did not check in. Then, without any medical oversight and without my permission, the company renewed my prescription and charged me again for the product.

They need to state the hair loss product is incredibly toxic to pets especially cats at an obvious place. Minoxidil is lethal to cats even just a small amount. I didn't know until reading many horrible articles after I accidentally touched one of my cats after applying the product. And they refuse to refund. Might be working, I won't know, but unethical.

I had a very disappointing experience with Hers. They charged me for my subscription on May 31st, even though it was set to renew on June 9th. Additionally, I spoke with their doctor back in December, who advised that I stop taking the medication. Once I got in contact with them, they basically wiped the record clean on the app, so now it doesn't show when the renewal date was set to be. This situation has been frustrating and confusing, and I am very dissatisfied with how it was handled. I perceive them as a sneaky, underhanded company.

Because of my severe depression and anxiety accompanied with my Bi-Polar, they’re unable to help me. I’ve been unable to get into a clinic or a therapists office because the wait lists are over 9 months and I’ve almost given up on everything entirely because I can’t keep living like this. I’ve been so depressed lately and I saw the commercial on tv and figured why not, maybe I could FINALLY get some help after being dropped by my doctor and therapist both. Boy was I sadly mistaken. “Thank you for answering all the questions up to this point. Unfortunately, you are not a candidate for treatment through our platform at this time. We know this is disappointing and can be frustrating, but we want to ensure that you are getting the right care and sometimes that means seeing a provider in person.” Maybe I could if COVID didn’t royally fuck is all over.

This is the worst experience I’ve ever had, I’ve been trying to contact my provider for 3 days to get a refill. Complete radio silence- no responses. I need my refill & am suffering from Nausea and Dizziness due to being unable to refill my prescription. The providers do not care about you and are impossible to get ahold of. For a company that preaches mental health support, they are LIARS. Do not give them your business, they do not have your mental health in their interests.