Black Magic

Complete waste and their support is even worse. Unresponsive. Many outages. Continuous issues with login problems, having to reauthenticate with Twitter, poor documentation, and unresponsive support. I didn't give up easily - this was after almost a year of trying. It worked for a while, but then the problems started, and support became unresponsive. I even responded to unsolicited emails I received from their CEO where he was just "checking in" to see how I liked the product, but then never responded or bothered to have someone reach out to me.

As weeks progressed, I realized how dependent I was on the product when using a mobile app. Definitely, having these analytics has a subconscious effect in 1. Creating better content 2. Engaging with people 3. Responding to tweets Thanks to Indian RBI, I had some struggles buying the product, but tony was super patient and answered every query I had, and finally, here I am, a proud "Personal Tier" user.

Been using Black Magic since their launch and absolute love it! Started using it out of curiosity about their real-time banner but also ended up loving their Insights feature. Kudos to Tony and the team!

Black magic is amazing for getting insight on Twitter from all angles. However I will say, the backend experience could use some improvements. It's difficult to find certain features.