Convin

Interface provided by Convin is easy to understand and implement. Being an Admin, I have the ability to get the follow up on my team's performance. I can view the number of sessions completed by an agent with respect to the total sessions assigned. Convin has made it easier for me to guide agents. With Lead Dashboard, I am able to look at the detailed analysis and attribute based reports. Convin offers several integrable features. With respect to issues or challenges, Convin team is consistently available to provide assistance. Convin is a very useful and vast product. One needs a thorough understanding of the product to be able to avail the full benefits of Convin. Convin support team was very helpful to make us understand the product which has eventually driven me to use Convin daily.

Convin, an innovative AI software, has profoundly enhanced customer-centric operations. This powerful tool provides invaluable insights into crucial aspects of customer interactions, such as sentiment analysis, conversation metrics, intelligent recommendations, concise summaries, and visually appealing word clouds, among other valuable features. One of Convin's key strengths lies in its user-friendly interface, which streamlines the process of assigning coaching sessions to agents and tracking their performance effectively. Moreover, its highly configurable nature allows seamless adaptation to the specific needs of any organization, ensuring a tailored and efficient experience.