ClientZen
Customer feedback insights 6X faster with AI
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| ClientZen | Thunai | |
|---|---|---|
| Rating | 4.2★ | 5.0★ |
| Reviews | 5 | 24 |
| Pros | 5 | 22 |
| FactScore™ | 32.7 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in ClientZen — Pros
Customer insights Feedback prioritization Customizable topics Feedback management Multi-channel integrationBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in ClientZen — Cons
Lack of support contact System overloadBoth tools — Cons
—Only in Thunai — Cons
—Details
| ClientZen | Thunai | |
|---|---|---|
| Categories | Customer support tools, Automation tools | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | June 7, 2023 | June 19, 2025 |
| Website | clientzen.io | www.thunai.ai |
Who Should Pick Which?
Choose ClientZen if...
- Customer insights
- Feedback prioritization
- Customizable topics
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 32.7 vs 69.9, Thunai leads in community reception. ClientZen uniquely offers Customer insights and Feedback prioritization, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
ClientZen
This is a great product which tackles a real pain point. I'm wondering, if we have our feedback loops with proprietary code, do you have any kind of API to retrieve that data and displaying it in y...
I remember speaking to @ovidiu_cojocariu years ago about his vision and I'm proud and excited to see how much ClientZen has evolved since then. Fantastic work! 🚀
I wanted to like this service, but within 2 minutes of using it I experienced a 500 error. Which isn't a big deal It was however a big deal when it is sending thousands of requests to zendesk a min...
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, ClientZen or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 32.7. Thunai has a higher rating of 5.0★ compared to 4.2★.
What are the pros of ClientZen compared to Thunai?
ClientZen uniquely offers: Customer insights, Feedback prioritization, Customizable topics, Feedback management, Multi-channel integration.
What are the pros of Thunai compared to ClientZen?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is ClientZen better rated than Thunai?
ClientZen is rated 4.2★ from 5 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of ClientZen and Thunai?
FactScore™ weighs rating and review volume together. ClientZen scores 32.7 and Thunai scores 69.9.
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