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Crisp

Give your AI customer support experience a human touch

★★★★★ 4.8/5
FactScore™ 72.1
VS

Lancepilot

Run WhatsApp Marketing Campaign, tracking, Scheduling & CRM

★★★★★ 5.0/5
FactScore™ 60.2

Updated February 2026

Crisp Lancepilot
Rating 4.8★ 5.0★
Reviews 32 15
Pros 19 16
FactScore™ 72.1 60.2

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

👑
72.1
Crisp FactScore™
★ Crisp wins on FactScore™
60.2
Lancepilot FactScore™

Pros & Cons

Only in Crisp — Pros

Easy to use Customer support Affordable pricing Customer messaging platform Simple UX AI features Real-time user activity Centralized communication Fast performance Integrations Intercom alternative Customization Flexible Free version Knowledge base Live translation Personalization Plugin marketplace Slack integration

Both tools — Pros

—

Only in Lancepilot — Pros

Automation features User-friendly interface WhatsApp integration Analytics tools CRM features Responsive support team Single and sequence campaigns Cold outreach capabilities Meta compliance Campaign tracking Carousel images support Large contact list management Loaded inbox Reasonable pricing Smooth onboarding process Workspaces

Only in Crisp — Cons

Account suspension issues Complex plugin setup Limited chatbot capabilities Notifications for iOS and Android Onboarding for new users Verification problems

Both tools — Cons

—

Only in Lancepilot — Cons

Responsive support team

Details

Crisp Lancepilot
Categories Customer support tools, AI Agent Automation Customer support tools, Marketing automation platforms, Messaging apps
Platforms Web Web
Became Popular December 6, 2015 April 8, 2024
Website crisp.chat lancepilot.com

Who Should Pick Which?

Choose Crisp if...

  • Easy to use
  • Customer support
  • Affordable pricing

Choose Lancepilot if...

  • Automation features
  • User-friendly interface
  • WhatsApp integration

With a FactScore™ of 72.1 vs 60.2, Crisp leads in community reception. Crisp uniquely offers Easy to use and Customer support, while Lancepilot stands out for Automation features and User-friendly interface.

3

What Users Say

Crisp

N
Nika Jun 23, 2023
★★★★★

I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for lat...

S
Steeve Feb 3, 2023
★★★★★

I don't have to detail how awesome Crisp Chat is. Let's talk about the people behind it: - They are always seeking the best between lightness and performances, bringing new features regularly, maki...

K
Kevin Jun 22, 2023
★★★★★

The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get...

Lancepilot

N
Nika Apr 10, 2024
★★★★★

I am amazed at how many possibilities are available in this tool. I think WA doesn't support carousel images but this tool enables this option. + B2B businesses can benefit from that. Nice job and ...

M
Marvin Apr 10, 2024
★★★★★

LancePilot makes me feel like a marketing genius! With its powerful features for WhatsApp campaigns, tracking, and CRM, I can finally take my outreach to the next level. Success is just a click away!

A
Alexander Apr 10, 2024
★★★★★

Interesting tool. Quick messages that can be personalized for various categories of customers. Would certainly use it to launch a campaign when spreading my products. Hope you'll continue to grow!

Frequently Asked Questions

Which is better, Crisp or Lancepilot?

Based on FactScore™, Crisp leads with a score of 72.1 vs 60.2. Crisp has a higher rating of 4.8★ compared to 5.0★.

What are the pros of Crisp compared to Lancepilot?

Crisp uniquely offers: Easy to use, Customer support, Affordable pricing, Customer messaging platform, Simple UX.

What are the pros of Lancepilot compared to Crisp?

Lancepilot uniquely offers: Automation features, User-friendly interface, WhatsApp integration, Analytics tools, CRM features.

Is Crisp better rated than Lancepilot?

Crisp is rated 4.8★ from 32 reviews. Lancepilot is rated 5.0★ from 15 reviews.

What is the FactScore™ of Crisp and Lancepilot?

FactScore™ weighs rating and review volume together. Crisp scores 72.1 and Lancepilot scores 60.2.

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