Crisp
Give your AI customer support experience a human touch
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Crisp | Thunai | |
|---|---|---|
| Rating | 4.8★ | 5.0★ |
| Reviews | 32 | 24 |
| Pros | 19 | 22 |
| FactScore™ | 72.1 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Crisp — Pros
Easy to use Customer support Affordable pricing Customer messaging platform Simple UX AI features Real-time user activity Centralized communication Fast performance Integrations Intercom alternative Customization Flexible Free version Live translation Personalization Plugin marketplace Slack integrationBoth tools — Pros
Knowledge baseOnly in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Crisp — Cons
Account suspension issues Complex plugin setup Limited chatbot capabilities Notifications for iOS and Android Onboarding for new users Verification problemsBoth tools — Cons
—Only in Thunai — Cons
—Details
| Crisp | Thunai | |
|---|---|---|
| Categories | Customer support tools, AI Agent Automation | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | December 6, 2015 | June 19, 2025 |
| Website | crisp.chat | www.thunai.ai |
Who Should Pick Which?
Choose Crisp if...
- Easy to use
- Customer support
- Affordable pricing
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 72.1 vs 69.9, Crisp leads in community reception. Crisp uniquely offers Easy to use and Customer support, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Crisp
I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for lat...
I don't have to detail how awesome Crisp Chat is. Let's talk about the people behind it: - They are always seeking the best between lightness and performances, bringing new features regularly, maki...
The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get...
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Crisp or Thunai?
Based on FactScore™, Crisp leads with a score of 72.1 vs 69.9. Crisp has a higher rating of 4.8★ compared to 5.0★.
What are the pros of Crisp compared to Thunai?
Crisp uniquely offers: Easy to use, Customer support, Affordable pricing, Customer messaging platform, Simple UX.
What are the pros of Thunai compared to Crisp?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Crisp better rated than Thunai?
Crisp is rated 4.8★ from 32 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Crisp and Thunai?
FactScore™ weighs rating and review volume together. Crisp scores 72.1 and Thunai scores 69.9.
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