Desku
Automate Customer Support With Power Of ChatGPT
Frigade
Product growth and onboarding for modern software companies
Updated February 2026
| Desku | Frigade | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 12 | 13 |
| Pros | 15 | 20 |
| FactScore™ | 55.7 | 57.3 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Desku — Pros
AI-powered automation Continuous updates Feature-rich Chatbot builder User-friendly interface AI-powered knowledge base Email and live chat management Insightful analytics Marketing automation Shared inboxes Customer data syncing E-commerce integration Efficient ticketing Real-time support WhatsApp integrationBoth tools — Pros
—Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsOnly in Desku — Cons
—Both tools — Cons
—Only in Frigade — Cons
Account level onboardingDetails
| Desku | Frigade | |
|---|---|---|
| Categories | Team collaboration software, Customer support tools, AI Chatbots | Customer support tools, No-code Platforms, AI Chatbots |
| Platforms | Web · iOS · Android | Web |
| Became Popular | May 24, 2023 | October 10, 2023 |
| Website | desku.io | frigade.com |
Who Should Pick Which?
Choose Desku if...
- AI-powered automation
- Continuous updates
- Feature-rich
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
With a FactScore™ of 55.7 vs 57.3, Frigade leads in community reception. Desku uniquely offers AI-powered automation and Continuous updates, while Frigade stands out for Customizable onboarding and Supportive team.
What Users Say
Desku
Congratulations on the launch of Desku, @gaurav_nagani and team! It sounds like you've developed an exciting AI-powered Customer Support Automation Platform. Managing customer queries can indeed be...
An amazing product. Easy to use. Sleek and simple design. To the point and serves the purpose. Great work @udayparmar @gaurav_nagani and team ! In fact I need to stress on the importance of the pre...
Wow, this is outstanding. Customer Service has always been a function that we were struggling to automate with every tool in particular, but we never had a system to orchestrate Customer Service at...
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Related Comparisons
Frequently Asked Questions
Which is better, Desku or Frigade?
Based on FactScore™, Frigade leads with a score of 57.3 vs 55.7. Frigade has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Desku compared to Frigade?
Desku uniquely offers: AI-powered automation, Continuous updates, Feature-rich, Chatbot builder, User-friendly interface.
What are the pros of Frigade compared to Desku?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
Is Desku better rated than Frigade?
Desku is rated 5.0★ from 12 reviews. Frigade is rated 5.0★ from 13 reviews.
What is the FactScore™ of Desku and Frigade?
FactScore™ weighs rating and review volume together. Desku scores 55.7 and Frigade scores 57.3.
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