Desku
Automate Customer Support With Power Of ChatGPT
Zeda.io
AI-powered Product Discovery For Customer-focused Teams
Updated February 2026
| Desku | Zeda.io | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 12 | 23 |
| Pros | 15 | 16 |
| FactScore™ | 55.7 | 69 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Desku — Pros
AI-powered automation Continuous updates Feature-rich Chatbot builder AI-powered knowledge base Email and live chat management Insightful analytics Marketing automation Shared inboxes Customer data syncing E-commerce integration Efficient ticketing Real-time support WhatsApp integrationBoth tools — Pros
User-friendly interfaceOnly in Zeda.io — Pros
Release notes creation Product management features AI-powered insights All-in-one tool Customer-centric approach Operational efficiency Data-driven decisions Analytics Collaboration features Slack integration Academy section Affordable Ease of migration Insightful content Integrations with major toolsOnly in Desku — Cons
—Both tools — Cons
—Only in Zeda.io — Cons
Room for improvementDetails
| Desku | Zeda.io | |
|---|---|---|
| Categories | Team collaboration software, Customer support tools, AI Chatbots | Project management software, Team collaboration software, Product add-ons |
| Platforms | Web · iOS · Android | Web |
| Became Popular | May 24, 2023 | July 31, 2021 |
| Website | desku.io | zeda.io |
Who Should Pick Which?
Choose Desku if...
- AI-powered automation
- Continuous updates
- Feature-rich
Choose Zeda.io if...
- Release notes creation
- Product management features
- AI-powered insights
With a FactScore™ of 55.7 vs 69, Zeda.io leads in community reception. Desku uniquely offers AI-powered automation and Continuous updates, while Zeda.io stands out for Release notes creation and Product management features.
What Users Say
Desku
Congratulations on the launch of Desku, @gaurav_nagani and team! It sounds like you've developed an exciting AI-powered Customer Support Automation Platform. Managing customer queries can indeed be...
An amazing product. Easy to use. Sleek and simple design. To the point and serves the purpose. Great work @udayparmar @gaurav_nagani and team ! In fact I need to stress on the importance of the pre...
Wow, this is outstanding. Customer Service has always been a function that we were struggling to automate with every tool in particular, but we never had a system to orchestrate Customer Service at...
Zeda.io
Congrats on the launch! Love the slack plugin. Just a suggestion (dunno if possible): have you thought of accessing feedback via Jira tickets? This looks like something that could replace Jira so m...
Zeda.io is a brilliant AI-powered platform that is transforming the landscape of product discovery and strategy. It facilitates product teams in identifying customer problems, deciding on future bu...
I like the UI of the website. What I appreciate is an Academy section so one can be more aware of how to use the product! Good job, team!
Related Comparisons
Frequently Asked Questions
Which is better, Desku or Zeda.io?
Based on FactScore™, Zeda.io leads with a score of 69 vs 55.7. Zeda.io has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Desku compared to Zeda.io?
Desku uniquely offers: AI-powered automation, Continuous updates, Feature-rich, Chatbot builder, AI-powered knowledge base.
What are the pros of Zeda.io compared to Desku?
Zeda.io uniquely offers: Release notes creation, Product management features, AI-powered insights, All-in-one tool, Customer-centric approach.
Is Desku better rated than Zeda.io?
Desku is rated 5.0★ from 12 reviews. Zeda.io is rated 5.0★ from 23 reviews.
What is the FactScore™ of Desku and Zeda.io?
FactScore™ weighs rating and review volume together. Desku scores 55.7 and Zeda.io scores 69.
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