Dovetail
The AI-first customer insights hub
Bento
Add personalized onboarding & activation to your product
Updated February 2026
| Dovetail | Bento | |
|---|---|---|
| Rating | 4.4★ | 5.0★ |
| Reviews | 12 | 9 |
| Pros | 10 | 15 |
| FactScore™ | 49.2 | 50 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Dovetail — Pros
Centralized user insights Accurate transcription Centralized data gathering Searchable repository Accessible customer support Active Slack community Collaborative tagging Taxonomy approach Video conferencing integration Workspace-level tagsBoth tools — Pros
—Only in Bento — Pros
Fast onboarding setup Customer enablement Customizable component library Easy to use Pre-built variations Streamlined onboarding process AI-powered UX BentoAI features Dynamic onboarding experience Figma template Templates for onboarding Community driven Multi-format support Native design system integration Seamless onboarding experiencesOnly in Dovetail — Cons
Interface changes Pricing structure changes Workspace deletionBoth tools — Cons
—Only in Bento — Cons
—Details
| Dovetail | Bento | |
|---|---|---|
| Categories | User research | Interface design tools, Product add-ons, User research |
| Platforms | Web | Web |
| Became Popular | August 29, 2017 | May 24, 2023 |
| Website | dovetail.com | www.trybento.co |
Who Should Pick Which?
Choose Dovetail if...
- Centralized user insights
- Accurate transcription
- Centralized data gathering
Choose Bento if...
- Fast onboarding setup
- Customer enablement
- Customizable component library
With a FactScore™ of 49.2 vs 50, Bento leads in community reception. Dovetail uniquely offers Centralized user insights and Accurate transcription, while Bento stands out for Fast onboarding setup and Customer enablement.
What Users Say
Dovetail
We use Dovetail to centralize all our user insights and streamline our workflows. It has been invaluable in organizing user interviews and insights throughout our product development. We'll also le...
I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather...
With Dovetail’s smart tagging and insight dashboards, turning raw feedback into a beautifully clear roadmap was effortless.
Bento
First off, Bento sounds amazing! As someone deeply involved in video production for SaaS, I can totally see how game-changing an AI-powered UX building tool can be. I'm particularly intrigued by ho...
This will be a game-changer for designing seamless and captivating onboarding experiences. Showing users the right onboarding and activation experiences makes a huge difference in behaviors and out...
This is an awesome toolkit for designing an onboarding experience! Well done team! Onboarding is always the thing product teams want to build but never have the time... this is an awesome jumpstart...
Related Comparisons
Frequently Asked Questions
Which is better, Dovetail or Bento?
Based on FactScore™, Bento leads with a score of 50 vs 49.2. Bento has a higher rating of 5.0★ compared to 4.4★.
What are the pros of Dovetail compared to Bento?
Dovetail uniquely offers: Centralized user insights, Accurate transcription, Centralized data gathering, Searchable repository, Accessible customer support.
What are the pros of Bento compared to Dovetail?
Bento uniquely offers: Fast onboarding setup, Customer enablement, Customizable component library, Easy to use, Pre-built variations.
Is Dovetail better rated than Bento?
Dovetail is rated 4.4★ from 12 reviews. Bento is rated 5.0★ from 9 reviews.
What is the FactScore™ of Dovetail and Bento?
FactScore™ weighs rating and review volume together. Dovetail scores 49.2 and Bento scores 50.
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