Dovetail
The AI-first customer insights hub
Superflows
AI User Assistance - let users control your product via chat
Updated February 2026
| Dovetail | Superflows | |
|---|---|---|
| Rating | 4.4★ | 5.0★ |
| Reviews | 12 | 9 |
| Pros | 10 | 13 |
| FactScore™ | 49.2 | 50 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Dovetail — Pros
Centralized user insights Accurate transcription Centralized data gathering Searchable repository Accessible customer support Active Slack community Collaborative tagging Taxonomy approach Video conferencing integration Workspace-level tagsBoth tools — Pros
—Only in Superflows — Pros
AI email assistant Email thread summarization Productivity enhancement API connectivity Email management Email overload solution No-code dashboard Workflow automation Custom tone of voice Pre-generated replies Public roadmap SaaS integration User engagementOnly in Dovetail — Cons
Interface changes Pricing structure changes Workspace deletionBoth tools — Cons
—Only in Superflows — Cons
Customizable email font Email signature modification Unclear instructionsDetails
| Dovetail | Superflows | |
|---|---|---|
| Categories | User research | Automation tools, AI Chatbots, User research |
| Platforms | Web | Web |
| Became Popular | August 29, 2017 | May 17, 2023 |
| Website | dovetail.com | www.superflows.ai |
Who Should Pick Which?
Choose Dovetail if...
- Centralized user insights
- Accurate transcription
- Centralized data gathering
Choose Superflows if...
- AI email assistant
- Email thread summarization
- Productivity enhancement
With a FactScore™ of 49.2 vs 50, Superflows leads in community reception. Dovetail uniquely offers Centralized user insights and Accurate transcription, while Superflows stands out for AI email assistant and Email thread summarization.
What Users Say
Dovetail
We use Dovetail to centralize all our user insights and streamline our workflows. It has been invaluable in organizing user interviews and insights throughout our product development. We'll also le...
I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather...
With Dovetail’s smart tagging and insight dashboards, turning raw feedback into a beautifully clear roadmap was effortless.
Superflows
@matthewdelta Just installed the extension! Really cool experience! The wow-moment happened to me in the Summary box when it summarized a very long thread in a very neat and cohesive way. Great job...
Guys, did I understand correct that your product helps to create a "new frontend and interface", for software, using API? I am not a tech, so that I try to understand
Superflows is an absolute game-changer for conquering email overload! 🚀 As someone who's constantly drowning in my inbox, this AI assistant has been a lifesaver.
Related Comparisons
Frequently Asked Questions
Which is better, Dovetail or Superflows?
Based on FactScore™, Superflows leads with a score of 50 vs 49.2. Superflows has a higher rating of 5.0★ compared to 4.4★.
What are the pros of Dovetail compared to Superflows?
Dovetail uniquely offers: Centralized user insights, Accurate transcription, Centralized data gathering, Searchable repository, Accessible customer support.
What are the pros of Superflows compared to Dovetail?
Superflows uniquely offers: AI email assistant, Email thread summarization, Productivity enhancement, API connectivity, Email management.
Is Dovetail better rated than Superflows?
Dovetail is rated 4.4★ from 12 reviews. Superflows is rated 5.0★ from 9 reviews.
What is the FactScore™ of Dovetail and Superflows?
FactScore™ weighs rating and review volume together. Dovetail scores 49.2 and Superflows scores 50.
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