Frigade
Product growth and onboarding for modern software companies
Intercom
The best AI Agent and AI-first Customer Service Platform
Updated February 2026
| Frigade | Intercom | |
|---|---|---|
| Rating | 5.0★ | 4.6★ |
| Reviews | 13 | 85 |
| Pros | 20 | 20 |
| FactScore™ | 57.3 | 88.8 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsBoth tools — Pros
—Only in Intercom — Pros
User communication Intuitive interface Automated responses Customer engagement Live chat Personalized support AI-first approach Help center Startup tier Knowledge base Onboarding experience Proactive messaging Real-time assistance Robust integrations Chatbot Product tour Customer data insights Audience segmentation Managing support App ecosystemOnly in Frigade — Cons
Account level onboardingBoth tools — Cons
—Only in Intercom — Cons
Pricing model Complexity Feature overload Slow supportDetails
| Frigade | Intercom | |
|---|---|---|
| Categories | Customer support tools, No-code Platforms, AI Chatbots | Customer support tools, AI Voice Agents |
| Platforms | Web | Web · iOS · Android |
| Became Popular | October 10, 2023 | December 12, 2013 |
| Website | frigade.com | www.intercom.com |
Who Should Pick Which?
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
Choose Intercom if...
- User communication
- Intuitive interface
- Automated responses
With a FactScore™ of 57.3 vs 88.8, Intercom leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Intercom stands out for User communication and Intuitive interface.
What Users Say
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Intercom
As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and provid...
Had everything we needed for product support for both sides of our marketplace--creators and brands. Was easy to set up multiple Intercom instances to account for our different audiences. Great int...
Intercom gives us the perfect balance between automated support and human touch. Their AI-first approach lets us scale support without sacrificing user experience. It’s helped us onboard customers,...
Frequently Asked Questions
Which is better, Frigade or Intercom?
Based on FactScore™, Intercom leads with a score of 88.8 vs 57.3. Intercom has a higher rating of 4.6★ compared to 5.0★.
What are the pros of Frigade compared to Intercom?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
What are the pros of Intercom compared to Frigade?
Intercom uniquely offers: User communication, Intuitive interface, Automated responses, Customer engagement, Live chat.
Is Frigade better rated than Intercom?
Frigade is rated 5.0★ from 13 reviews. Intercom is rated 4.6★ from 85 reviews.
What is the FactScore™ of Frigade and Intercom?
FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Intercom scores 88.8.
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