Frigade

Product growth and onboarding for modern software companies

★★★★★ 5.0/5
FactScore™ 57.3
VS

Intercom

The best AI Agent and AI-first Customer Service Platform

★★★★★ 4.6/5
FactScore™ 88.8

Updated February 2026

Frigade Intercom
Rating 5.0★ 4.6★
Reviews 13 85
Pros 20 20
FactScore™ 57.3 88.8

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

57.3
Frigade FactScore™
👑
88.8
Intercom FactScore™
★ Intercom wins on FactScore™

Pros & Cons

Only in Frigade — Pros

Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flows

Both tools — Pros

Only in Intercom — Pros

User communication Intuitive interface Automated responses Customer engagement Live chat Personalized support AI-first approach Help center Startup tier Knowledge base Onboarding experience Proactive messaging Real-time assistance Robust integrations Chatbot Product tour Customer data insights Audience segmentation Managing support App ecosystem

Only in Frigade — Cons

Account level onboarding

Both tools — Cons

Only in Intercom — Cons

Pricing model Complexity Feature overload Slow support

Details

Frigade Intercom
Categories Customer support tools, No-code Platforms, AI Chatbots Customer support tools, AI Voice Agents
Platforms Web Web · iOS · Android
Became Popular October 10, 2023 December 12, 2013
Website frigade.com www.intercom.com

Who Should Pick Which?

Choose Frigade if...

  • Customizable onboarding
  • Supportive team
  • Easy integration

Choose Intercom if...

  • User communication
  • Intuitive interface
  • Automated responses

With a FactScore™ of 57.3 vs 88.8, Intercom leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Intercom stands out for User communication and Intuitive interface.

3

What Users Say

Frigade

M
Mustafa Oct 10, 2023
★★★★★

We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...

P
Pouya Oct 10, 2023
★★★★★

We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...

A
Alan Oct 10, 2023
★★★★★

Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...

Intercom

E
Evan Apr 27, 2023
★★★★★

As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and provid...

L
Leon Oct 22, 2025
★★★★★

Had everything we needed for product support for both sides of our marketplace--creators and brands. Was easy to set up multiple Intercom instances to account for our different audiences. Great int...

S
sriram Apr 10, 2025
★★★★★

Intercom gives us the perfect balance between automated support and human touch. Their AI-first approach lets us scale support without sacrificing user experience. It’s helped us onboard customers,...

Frequently Asked Questions

Which is better, Frigade or Intercom?

Based on FactScore™, Intercom leads with a score of 88.8 vs 57.3. Intercom has a higher rating of 4.6★ compared to 5.0★.

What are the pros of Frigade compared to Intercom?

Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.

What are the pros of Intercom compared to Frigade?

Intercom uniquely offers: User communication, Intuitive interface, Automated responses, Customer engagement, Live chat.

Is Frigade better rated than Intercom?

Frigade is rated 5.0★ from 13 reviews. Intercom is rated 4.6★ from 85 reviews.

What is the FactScore™ of Frigade and Intercom?

FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Intercom scores 88.8.

Don't Get Fooled by Fake Social Media Videos

The world's first fact checker for social media. Paste any link and get an instant credibility score with sources.

Try FactCheckTool Free