Frigade
Product growth and onboarding for modern software companies
Viable
Use feedback to drive product innovation & customer growth
Updated February 2026
| Frigade | Viable | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 13 | 3 |
| Pros | 20 | 0 |
| FactScore™ | 57.3 | 30.1 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsBoth tools — Pros
—Only in Viable — Pros
No unique pros listedOnly in Frigade — Cons
Account level onboardingBoth tools — Cons
—Only in Viable — Cons
—Details
| Frigade | Viable | |
|---|---|---|
| Categories | Customer support tools, No-code Platforms, AI Chatbots | Customer support tools, Data analysis tools, CRM software, LLMs, User research, AI Metrics and Evaluation |
| Platforms | Web | Web |
| Became Popular | October 10, 2023 | June 15, 2020 |
| Website | frigade.com | www.askviable.com |
Who Should Pick Which?
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
Choose Viable if...
- No unique pros listed
With a FactScore™ of 57.3 vs 30.1, Frigade leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Viable stands out for No unique pros listed.
What Users Say
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Viable
Viable has come a long way and definitely deserves some praise. Dan and the team have created a product that saves countless hours of work for teams, and every company should probably Viable into t...
Congratulations on the launch @nicolebans and the entire team behind the scenes at Viable. Can't wait to see what comes next from this incredible product! What a cool way to synthesize data at scale
Pumped for the release of 2.0. If you're a team with a ton of customer data, Viable is essential to get a true understanding of your customer's voice. NPS, product roadmap, customer support - found...
Related Comparisons
Frequently Asked Questions
Which is better, Frigade or Viable?
Based on FactScore™, Frigade leads with a score of 57.3 vs 30.1. Frigade has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Frigade compared to Viable?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
What are the pros of Viable compared to Frigade?
Viable uniquely offers: No unique pros listed.
Is Frigade better rated than Viable?
Frigade is rated 5.0★ from 13 reviews. Viable is rated 5.0★ from 3 reviews.
What is the FactScore™ of Frigade and Viable?
FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Viable scores 30.1.
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