Help Scout

Manage your customer conversations on one unified platform.

★★★★★ 4.7/5
FactScore™ 28.1
VS

Liveblocks

Ready-made AI copilots and collaboration for your product

★★★★★ 5.0/5
FactScore™ 69

Updated February 2026

Help Scout Liveblocks
Rating 4.7★ 5.0★
Reviews 3 23
Pros 0 8
FactScore™ 28.1 69

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

28.1
Help Scout FactScore™
👑
69
Liveblocks FactScore™
★ Liveblocks wins on FactScore™

Pros & Cons

Only in Help Scout — Pros

No unique pros listed

Both tools — Pros

Only in Liveblocks — Pros

Real-time collaboration Developer experience Developer support Fast implementation Multiplayer editing AI copilots Collaboration tools Dynamic user experiences

Only in Help Scout — Cons

Both tools — Cons

Only in Liveblocks — Cons

Details

Help Scout Liveblocks
Categories Team collaboration software, Customer support tools, Remote workforce tools Team collaboration software, Engineering & Development, Real-time collaboration infra
Platforms Web Web
Became Popular September 24, 2016 July 29, 2021
Website www.helpscout.com liveblocks.io

Who Should Pick Which?

Choose Help Scout if...

  • No unique pros listed

Choose Liveblocks if...

  • Real-time collaboration
  • Developer experience
  • Developer support

With a FactScore™ of 28.1 vs 69, Liveblocks leads in community reception. Help Scout uniquely offers No unique pros listed, while Liveblocks stands out for Real-time collaboration and Developer experience.

3

What Users Say

Help Scout

E
Evan Jan 3, 2023
★★★★★

We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon fea...

M
Matt Jan 17, 2023
★★★★★

Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep us...

X
XeSt Nov 3, 2023
★★★★☆

Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription e...

Liveblocks

J
Jirka Sep 6, 2023
★★★★★

Absolutely massive deal for anyone building live features into their products. Combine that with a great developer experience out of the box and even a beginner can build the next Figma over the we...

L
Leon Feb 13, 2025
★★★★★

Collaboration is at the heart of deckd, and Liveblocks powers our real-time editing experience. Whether teams are fine-tuning presentations together or updating slides on the fly, Liveblocks ensure...

A
Asher Sep 6, 2023
★★★★★

Looks like a nice product, and solid team. The ability to build concurrent collaboration at scale without having to manage the technical overhead is very helpful for startups.

Frequently Asked Questions

Which is better, Help Scout or Liveblocks?

Based on FactScore™, Liveblocks leads with a score of 69 vs 28.1. Liveblocks has a higher rating of 5.0★ compared to 4.7★.

What are the pros of Help Scout compared to Liveblocks?

Help Scout uniquely offers: No unique pros listed.

What are the pros of Liveblocks compared to Help Scout?

Liveblocks uniquely offers: Real-time collaboration, Developer experience, Developer support, Fast implementation, Multiplayer editing.

Is Help Scout better rated than Liveblocks?

Help Scout is rated 4.7★ from 3 reviews. Liveblocks is rated 5.0★ from 23 reviews.

What is the FactScore™ of Help Scout and Liveblocks?

FactScore™ weighs rating and review volume together. Help Scout scores 28.1 and Liveblocks scores 69.

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