Help Scout

Manage your customer conversations on one unified platform.

★★★★★ 4.7/5
FactScore™ 28.1
VS

Mintlify

The intelligent documentation platform

★★★★★ 5.0/5
FactScore™ 91.6

Updated February 2026

Help Scout Mintlify
Rating 4.7★ 5.0★
Reviews 3 67
Pros 0 17
FactScore™ 28.1 91.6

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

28.1
Help Scout FactScore™
👑
91.6
Mintlify FactScore™
★ Mintlify wins on FactScore™

Pros & Cons

Only in Help Scout — Pros

No unique pros listed

Both tools — Pros

Only in Mintlify — Pros

Beautiful design Easy to use Developer-friendly Easy to maintain API documentation Fast setup Fast performance OpenAPI integration AI integration Clean UI Customization options Easy setup Flexible pricing plans High quality search Markdown support Themes feature User engagement optimization

Only in Help Scout — Cons

Both tools — Cons

Only in Mintlify — Cons

Details

Help Scout Mintlify
Categories Team collaboration software, Customer support tools, Remote workforce tools Team collaboration software, Knowledge base software, Content Management Systems
Platforms Web Web
Became Popular September 24, 2016 June 13, 2022
Website www.helpscout.com mintlify.com

Who Should Pick Which?

Choose Help Scout if...

  • No unique pros listed

Choose Mintlify if...

  • Beautiful design
  • Easy to use
  • Developer-friendly

With a FactScore™ of 28.1 vs 91.6, Mintlify leads in community reception. Help Scout uniquely offers No unique pros listed, while Mintlify stands out for Beautiful design and Easy to use.

3

What Users Say

Help Scout

E
Evan Jan 3, 2023
★★★★★

We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon fea...

M
Matt Jan 17, 2023
★★★★★

Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep us...

X
XeSt Nov 3, 2023
★★★★☆

Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription e...

Mintlify

J
Jason Sep 15, 2024
★★★★★

Mintlify has been instrumental in creating our documentation. Their platform has made it incredibly easy for developers looking to integrate with Creem to find all the necessary information in a si...

M
Mark Oct 13, 2024
★★★★★

We've been using Mintlify from the start. Mintlify allows us to have beautiful and clear documentation, managed in markdown. It also leverages OpenAPI format so we can generate beautiful API docume...

G
Gabriel Aug 14, 2025
★★★★★

Mintlify made it effortless for our customers to find the information they need, and integrating LLM search took just a few clicks. It was a no-brainer — and a total blessing for our productivity w...

Frequently Asked Questions

Which is better, Help Scout or Mintlify?

Based on FactScore™, Mintlify leads with a score of 91.6 vs 28.1. Mintlify has a higher rating of 5.0★ compared to 4.7★.

What are the pros of Help Scout compared to Mintlify?

Help Scout uniquely offers: No unique pros listed.

What are the pros of Mintlify compared to Help Scout?

Mintlify uniquely offers: Beautiful design, Easy to use, Developer-friendly, Easy to maintain, API documentation.

Is Help Scout better rated than Mintlify?

Help Scout is rated 4.7★ from 3 reviews. Mintlify is rated 5.0★ from 67 reviews.

What is the FactScore™ of Help Scout and Mintlify?

FactScore™ weighs rating and review volume together. Help Scout scores 28.1 and Mintlify scores 91.6.

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