LiveChat
Premium live chat software with a help desk feature.
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| LiveChat | Thunai | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 2 | 24 |
| Pros | 0 | 22 |
| FactScore™ | 23.9 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in LiveChat — Pros
No unique pros listedBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in LiveChat — Cons
—Both tools — Cons
—Only in Thunai — Cons
—Details
| LiveChat | Thunai | |
|---|---|---|
| Categories | Customer support tools, Website analytics | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | October 20, 2016 | June 19, 2025 |
| Website | www.livechatinc.com | www.thunai.ai |
Who Should Pick Which?
Choose LiveChat if...
- No unique pros listed
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 23.9 vs 69.9, Thunai leads in community reception. LiveChat uniquely offers No unique pros listed, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
LiveChat
Because my company chose it
Great solution! We use the team to support our customers. I would like more AI automation, scripts and more template solutions
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, LiveChat or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 23.9. Thunai has a higher rating of 5.0★ compared to 5.0★.
What are the pros of LiveChat compared to Thunai?
LiveChat uniquely offers: No unique pros listed.
What are the pros of Thunai compared to LiveChat?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is LiveChat better rated than Thunai?
LiveChat is rated 5.0★ from 2 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of LiveChat and Thunai?
FactScore™ weighs rating and review volume together. LiveChat scores 23.9 and Thunai scores 69.9.
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