Zefi.ai

Transform the voice of your customers into value.

★★★★★ 5.0/5 from 7 reviews

Data analysis tools Business intelligence software

What is Zefi.ai?

Zefi is a Customer Insights platform.

It lets companies prevent churn, grow faster, and stay ahead of their competition and changing customer needs.

Zefi helps Product and CX teams by automating the analysis of all customer feedback and conversations - calls, surveys, customer support tickets, reviews, and social media - and providing real-time actionable insights to 10x their products and increase user satisfaction.

Pros & Cons

Pros

Actionable insights
AI copilot
Customer data driven strategy
Enhanced analytics
Initiative generation
Customizable updates
Data integration
Feedback consolidation
Quantitative and qualitative data integration
Streamlined product development

Cons

Dead Slack URL
Pricing information unavailable

Tool Details

Categories	Data analysis tools, Business intelligence software
Website	www.zefi.ai
Became Popular	July 21, 2023
Platforms	Web
Social	Twitter · LinkedIn

Recent Reviews (5)

Adi Aug 21, 2023

★★★★★

Look forward to getting a demo, v. interesting prospect of cutting through the clutter and using real customer data to drive your product strategy! Quick heads up - in your beta sign up flow it appears the Slack URL is dead - at least did not work for me. Would love to join your Slack channel.

Customer data driven strategy Dead Slack URL

Abe Jul 21, 2023

★★★★★

Hey Guys, what do you mean by generating initiatives? It sounds cool that you can give priority on your own, but how's it determined? Overall interested in seeing your guys' expertise in customer experience and how to build strategy from it

Initiative generation Customer data driven strategy

Anna Jul 21, 2023

★★★★★

Congratulations, team! It looks interesting! I like the idea. I think it's all-in-one decision which can help product managers or marketers. I couldn't find the pricing. And also I enter your website with a direct link. PH link is not working

Pricing information unavailable

Ruggero Oct 31, 2024

★★★★★

If you’re serious about listening to customers, Zefi is a must-have. Their previous tool was already good, but THIS is game-changing. Love that the new product can now combine data from different sources into something that actually feels useful for decision-making. Integrating quantitative and qualitative data is a huge step ahead. Great job to the team on this one!

Actionable insights Data integration Quantitative and qualitative data integration

Francesco Oct 31, 2024

★★★★★

"Zefi has become invaluable for consolidating our feedback across various channels, streamlining our process. The enhanced analytics features provide detailed, actionable insights that help us make informed decisions quickly. It's truly an exceptional tool.

Actionable insights Feedback consolidation Enhanced analytics