Aircall
Call center software for customer-centric teams
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Aircall | Thunai | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 3 | 24 |
| Pros | 0 | 22 |
| FactScore™ | 30.1 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Aircall — Pros
No unique pros listedBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Aircall — Cons
—Both tools — Cons
—Only in Thunai — Cons
—Details
| Aircall | Thunai | |
|---|---|---|
| Categories | Customer support tools, CRM software, Cloud Computing Platforms | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web · iOS · Android | Web |
| Became Popular | March 10, 2014 | June 19, 2025 |
| Website | aircall.io | www.thunai.ai |
Who Should Pick Which?
Choose Aircall if...
- No unique pros listed
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 30.1 vs 69.9, Thunai leads in community reception. Aircall uniquely offers No unique pros listed, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Aircall
Easy imementation, loads of integrations, good calls quality - love this product would deffinetly implement it again if the opportunity arises!
Aircall is the best Business Phone System on the market right now. It’s an absolute game-changer tool for cold calling (and much more), especially when working in a team.
Aircall is the best Business Phone System on the market right now. It’s an absolute game-changer tool for cold calling (and much more), especially when working in a team.
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Aircall or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 30.1. Thunai has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Aircall compared to Thunai?
Aircall uniquely offers: No unique pros listed.
What are the pros of Thunai compared to Aircall?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Aircall better rated than Thunai?
Aircall is rated 5.0★ from 3 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Aircall and Thunai?
FactScore™ weighs rating and review volume together. Aircall scores 30.1 and Thunai scores 69.9.
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