Frigade
Product growth and onboarding for modern software companies
Record
AI-powered Customer Support for B2B SaaS
Updated February 2026
| Frigade | Record | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 13 | 2 |
| Pros | 20 | 6 |
| FactScore™ | 57.3 | 23.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Frigade — Pros
Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flowsBoth tools — Pros
—Only in Record — Pros
AI-powered support Root cause analysis User-friendly interface Privacy and security Proactive issue identification Smooth integrationOnly in Frigade — Cons
Account level onboardingBoth tools — Cons
—Only in Record — Cons
Email list without permissionDetails
| Frigade | Record | |
|---|---|---|
| Categories | Customer support tools, No-code Platforms, AI Chatbots | Customer support tools, Issue tracking software, Data analysis tools |
| Platforms | Web | Web |
| Became Popular | October 10, 2023 | July 19, 2022 |
| Website | frigade.com | torecord.it |
Who Should Pick Which?
Choose Frigade if...
- Customizable onboarding
- Supportive team
- Easy integration
Choose Record if...
- AI-powered support
- Root cause analysis
- User-friendly interface
With a FactScore™ of 57.3 vs 23.9, Frigade leads in community reception. Frigade uniquely offers Customizable onboarding and Supportive team, while Record stands out for AI-powered support and Root cause analysis.
What Users Say
Frigade
We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...
We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...
Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...
Record
As Head of Support, I've been searching for the right tool to improve team efficiency and case resolution. Record's user-friendly interface, smooth integration, and rigorous privacy and security ma...
Love that we can use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through the hassle of back and forth.
Related Comparisons
Frequently Asked Questions
Which is better, Frigade or Record?
Based on FactScore™, Frigade leads with a score of 57.3 vs 23.9. Frigade has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Frigade compared to Record?
Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.
What are the pros of Record compared to Frigade?
Record uniquely offers: AI-powered support, Root cause analysis, User-friendly interface, Privacy and security, Proactive issue identification.
Is Frigade better rated than Record?
Frigade is rated 5.0★ from 13 reviews. Record is rated 5.0★ from 2 reviews.
What is the FactScore™ of Frigade and Record?
FactScore™ weighs rating and review volume together. Frigade scores 57.3 and Record scores 23.9.
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