Record
AI-powered Customer Support for B2B SaaS
Thunai
Human-like AI agents with real-time voice & screen assist
Updated February 2026
| Record | Thunai | |
|---|---|---|
| Rating | 5.0★ | 5.0★ |
| Reviews | 2 | 24 |
| Pros | 6 | 22 |
| FactScore™ | 23.9 | 69.9 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Record — Pros
AI-powered support Root cause analysis User-friendly interface Privacy and security Proactive issue identification Smooth integrationBoth tools — Pros
—Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Easy setup Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appOnly in Record — Cons
Email list without permissionBoth tools — Cons
—Only in Thunai — Cons
—Details
| Record | Thunai | |
|---|---|---|
| Categories | Customer support tools, Issue tracking software, Data analysis tools | Customer support tools, AI Chatbots, AI notetakers |
| Platforms | Web | Web |
| Became Popular | July 19, 2022 | June 19, 2025 |
| Website | torecord.it | www.thunai.ai |
Who Should Pick Which?
Choose Record if...
- AI-powered support
- Root cause analysis
- User-friendly interface
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
With a FactScore™ of 23.9 vs 69.9, Thunai leads in community reception. Record uniquely offers AI-powered support and Root cause analysis, while Thunai stands out for Meeting productivity and Workflow automation.
What Users Say
Record
As Head of Support, I've been searching for the right tool to improve team efficiency and case resolution. Record's user-friendly interface, smooth integration, and rigorous privacy and security ma...
Love that we can use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through the hassle of back and forth.
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Related Comparisons
Frequently Asked Questions
Which is better, Record or Thunai?
Based on FactScore™, Thunai leads with a score of 69.9 vs 23.9. Thunai has a higher rating of 5.0★ compared to 5.0★.
What are the pros of Record compared to Thunai?
Record uniquely offers: AI-powered support, Root cause analysis, User-friendly interface, Privacy and security, Proactive issue identification.
What are the pros of Thunai compared to Record?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
Is Record better rated than Thunai?
Record is rated 5.0★ from 2 reviews. Thunai is rated 5.0★ from 24 reviews.
What is the FactScore™ of Record and Thunai?
FactScore™ weighs rating and review volume together. Record scores 23.9 and Thunai scores 69.9.
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