Thunai
Human-like AI agents with real-time voice & screen assist
Zendesk
The #1 helpdesk software
Updated February 2026
| Thunai | Zendesk | |
|---|---|---|
| Rating | 5.0★ | 3.9★ |
| Reviews | 24 | 24 |
| Pros | 22 | 9 |
| FactScore™ | 69.9 | 54.8 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Thunai — Pros
Meeting productivity Workflow automation Smart agents Customer support automation Sales automation Automated summaries Seamless integration Self-learning AI Centralized knowledge Intelligent insights Action items Real-time notes Real-time voice assist Context aware Task automation Knowledge base Multilingual capabilities Multimodal understanding Solid integrations Chrome plugin Mobile appBoth tools — Pros
Easy setupOnly in Zendesk — Pros
Robust integration capabilities Ticketing system Knowledge base management Omnichannel support Analytics and reporting Feature depth Flexibility Third-party integrationsOnly in Thunai — Cons
—Both tools — Cons
—Only in Zendesk — Cons
Expensive Complexity Lack of native CRM integration Siloed systems Customer service responsiveness Feature depth Analytics and reporting Outdated UIDetails
| Thunai | Zendesk | |
|---|---|---|
| Categories | Customer support tools, AI Chatbots, AI notetakers | Customer support tools, CRM software |
| Platforms | Web | Web · iOS |
| Became Popular | June 19, 2025 | October 1, 2014 |
| Website | www.thunai.ai | www.zendesk.com |
Who Should Pick Which?
Choose Thunai if...
- Meeting productivity
- Workflow automation
- Smart agents
Choose Zendesk if...
- Robust integration capabilities
- Ticketing system
- Knowledge base management
With a FactScore™ of 69.9 vs 54.8, Thunai leads in community reception. Thunai uniquely offers Meeting productivity and Workflow automation, while Zendesk stands out for Robust integration capabilities and Ticketing system.
What Users Say
Thunai
I tested it out and was amazed at how it speaks, sees, and solves problems like a real agent. Super cool to see this level of intelligence built into customer support tools.
It solves the L1 Support Automation using Voice agents with screen sharing option
This is sick, the workflow automation looks really clean!
Zendesk
Zendesk has been instrumental in building our Knowledge Center. It's easy to set up, intuitive to navigate, and managing content is a breeze. But here's the catch: it's not cheap. Sure, it offers t...
zendesk api works well
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
Related Comparisons
Frequently Asked Questions
Which is better, Thunai or Zendesk?
Based on FactScore™, Thunai leads with a score of 69.9 vs 54.8. Thunai has a higher rating of 5.0★ compared to 3.9★.
What are the pros of Thunai compared to Zendesk?
Thunai uniquely offers: Meeting productivity, Workflow automation, Smart agents, Customer support automation, Sales automation.
What are the pros of Zendesk compared to Thunai?
Zendesk uniquely offers: Robust integration capabilities, Ticketing system, Knowledge base management, Omnichannel support, Analytics and reporting.
Is Thunai better rated than Zendesk?
Thunai is rated 5.0★ from 24 reviews. Zendesk is rated 3.9★ from 24 reviews.
What is the FactScore™ of Thunai and Zendesk?
FactScore™ weighs rating and review volume together. Thunai scores 69.9 and Zendesk scores 54.8.
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