WhatsApp Business

A simple tool for businesses to talk to their customers.

★★★★☆ 4.3/5 from 6 reviews

Customer support tools Marketing automation platforms Messaging apps

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages.

Pros & Cons

Pros

Accessibility
Automation tools
Customer relationship management
Integration with AI
Time zone management

Cons

Account setup issues
Unresponsive support

Tool Details

Categories	Customer support tools, Marketing automation platforms, Messaging apps
Website	www.whatsapp.com
Became Popular	October 11, 2017
Platforms	Web · iOS · Android

Recent Reviews (6)

Tiago Jan 24, 2025

★★★★★

Adding the WhatsApp interface was key to allow our users to feel like they have a Personal Assistant in their back pocket. :)

Stephane Jun 10, 2025

★★★★★

You can deploy your Shipable Ai into WhatsApp

Integration with AI

Juan Mar 19, 2025

★★★★★

The platform where everything comes to life.

Karina Nov 23, 2023

★★☆☆☆

I had an issue while setting up my business account. For some reason WA has blocked my number and the support was not responsive at all. It took them a week to get answer me properly. The tool is good, the support should be much better.

Unresponsive support Account setup issues

Amna Nov 10, 2023

★★★★☆

What'sap business are most widely used what'sap business has many customer relationship what'sap business is helpfull to customize our customer WhatsApp business also provide time zone to inform our customer our timing it also helps us to manage customer with the label

Customer relationship management Time zone management Automation tools

Chibueze Nov 7, 2023

★★★★☆

A great tool for business strategy and building

Frequently Asked Questions about WhatsApp Business

When did WhatsApp Business become popular?

WhatsApp Business became popular around October 11, 2017.

What are the main advantages of using WhatsApp Business?

The top advantages of WhatsApp Business include: accessibility, automation tools, customer relationship management, integration with AI, time zone management.

What are the disadvantages of WhatsApp Business?

Some reported disadvantages of WhatsApp Business include: account setup issues, unresponsive support.

What is WhatsApp Business's overall user rating?

WhatsApp Business has an overall rating of 4.3/5 based on 6 user reviews.

Is WhatsApp Business available on mobile devices?

Yes, WhatsApp Business is available on iOS (App Store) & Android (Google Play).

What type of tool is WhatsApp Business?

WhatsApp Business belongs to the following categories: Customer support tools, Marketing automation platforms, Messaging apps.