Tonal

"Weak" isn't strong enough of a word to describe the train wreck that is their product support department. I used tonal for about a month when, in the middle of a rep, the left arm started to click like I had pressed the button to rotate it. It then unlocked, with the weight still engaged, and started to swing around. This not only meant I couldn't use it, but potentially left my shoulder in a super dangerous position for a second there. Called customer support to get a tech out and its been 3 weeks of radio silence. No updates to my case, no calls, emails, nobody reaching out, nothing, despite my attempts to get anyone to tell me whats going on. But they are still charging me the subscription cost! I absolutely would not recommend this product until they stop hiring third party companies who could not care less about their customers.

Don't listen to all the negative feedback. It's all from "Karen's" who don't have the patience or did not do the research before buying. With that said, this is very expensive, but you are paying for a premium product. There is nothing out there like it. I'm absolutely blown away by the capabilities of this machine. After using it for the first time, the high price is totally justified. The purchase guilt went out the window. I completed a full workout at home, in my underwear. I didn't have to think. No more tracking weights or figuring out what workout I'm going to do. The user interface/experience is amazing and the touchscreen is sharp and very responsive. It can't get more convenient than this. Throughout the ordering and delivery process, I've received great customer service. Not sure why people are complaining so much. The delivery time is long so have some patience. I ordered on March 7th with an estimated delivery week of April 25th. I received it on April 29th so I'd say it was very accurate. Well worth the wait. I only have great things to say about the Tonal and would recommend it to anyone that can afford it.

Well I like it?! Sheesh complainer city. I have a peloton and wanted a better way to build strength, plus I love gadgets. I’m tech savvy and found this to be a bit buggy but nothing I can’t deal with. They have some hardware and software issues to work out and I already need a replacement but I was fine sending a video of the issue and they responded with a sufficient response and are fixing it. Yeah it’s expensive but I’ve been using it almost everyday so it’s paying for itself. Give it some time, once they work out the kinks it’s a great product.