Luvly

It's a shame when customer service ruins the product. The app and product itself is interesting. If you have the time and discipline, its recommended. However, the ability to cancel or change your subscription is a total failure. If feels intentionally confusing and complicated. To quote their response, "Besides, our billing is handled by third-party platforms which are picky regarding business cooperation." The "Besides" underscores the lack of attention or respect for the customer. And I only say that because I have other subscriptions that are simple to manage. I want to say that a messy payment system is Luvly's problem, but clearly it was mine and cost me money.

BEWARE THEY ARE A SCAM! they fish you with a face yoga challenge for full refund if you complete it in one month without interruption. However they will send you access to the product 3 weeks later you sign for it, and once you finally start the program, the app works for literally ONE day and then shows a still "good evening sweetie" screen. No content , no menu, no buttons to press, NOTHING, just that screen. In the meantime, LESS THAN A WEEK AFTER they finally sent the product, they already charged your credit card for a renewal. yes, a renewal of a service they have not provided!!! I deleted and installed the app again and again to no avail. Same screen .. . Each interaction with customer service takes 2 days to get a response, and most of the time you will get automatic responses, like : "the app is not working, I cannot see any content" RESPONSE: "Dear customer, please sign into your account in this link and download the application ". in a nutshell, product delivered late, product not working, no yoga challenge but 2 payments debited from your card!! The product still does not work, worked for the first day only, but they wont refund the initial payment. Customers service response: "Dear customer we are sorry the app did not meet your expectations!!" . STAY AWAY FROM THIS SCAM

Quise adquirir un plan de prueba por sólo un mes al valor de 17 euros, autoricé el pago y a continuación apareció una oferta de plan anual por 93 euros. Quise pasar de página y ver más información porque la navegación no daba la opción de rechazar, y automática me cobraron la suscripción anual sin siquiera autorizar el pago. Ahora tengo los dos cargos en la tarjeta de crédito y cuando los contacto para reclamar me dicen que las suscripciones no son reembolsables. Es decir que realizaron un pago sin mi autorización y se niegan a reconocerlo, básicamente me están robando.