Productlane
One platform for user feedback and customer support.
What is Productlane?
Productlane combines lightning-fast customer feedback management with a support platform so you can close the loop on everything and ship well-crafted products. Local first. Built on Linear.
Pros & Cons
Pros
- User friendly
- Customer feedback management
- Great UX design
- Linear integration
- AI insights
- Changelog publishing
- Fast feature development
- Feature request tracking
- Non-technical user accessibility
- Public roadmap management
- Release notes publishing
Cons
- Project management integration
Tool Details
| Website | productlane.com |
|---|---|
| Became Popular | January 13, 2022 |
| Platforms | Web |
| Social | Twitter · LinkedIn |
Recent Reviews (4)
Congrats on the launch! It's great to see a product like Productlane. While customer support primarily focuses on external users, it’s equally important for internal processes too. Has your team considered how Productlane could streamline the transition when a customer issue turns out to be a legitimate feature request or bug? Specifically, will there be future integrations with project management platforms like Jira or Trello to quickly create tasks for such cases?
Productlane is awesome for tracking feature requests and publishing changelogs because it has a great UI and UX design
Makes communicating with our users direct and easy to prioritize the features that matter to them!
Been using Productlane at Francis for the past year. First, Productlane has enabled our team to work with customer feedback in ways that we would previously not dare to dream about! The speed at which we can review feedback when developing new features and use it to guide our own product roadmap is incredibly satisfying. Second, the speed at which these guys develop new features is crazy! Productlane is truly one of those products, where you feel like the team behind is reading your mind! Along with Superhuman, Productlane is THE tool i recommend to every startup team i know. Whether you're just getting started and need to collect initial research, or an established company wanting to improve your product, Productlane is the tool for you!
Frequently Asked Questions about Productlane
When did Productlane become popular?
Productlane became popular around January 13, 2022.
What are the main advantages of using Productlane?
The top advantages of Productlane include: user friendly, customer feedback management, great UX design, Linear integration, AI insights.
What are the disadvantages of Productlane?
Some reported disadvantages of Productlane include: project management integration.
What is Productlane's overall user rating?
Productlane has an overall rating of 5.0/5 based on 6 user reviews.
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