HeyGen

I paid 2 months subscriptions and honestly I highly DO NOT RECOMMEND this AI tool. They basically "scam" you secretly by deducting your credits for no reason. 1) The so called "very powerful" Avatar IV" doesn't even work property with the lip sync. 2) In a day, you will notice at least more than 10 times broken links. 3) For so called Unlimited Videos, same issue with lip sync. Sometimes they worked but no consistency. 4) Customer support did not really understand the products and they tend to give you generic answers which they did not really look into your issues personally. 5) Slow response and not friendly user. The most frustrating part is they deducted your credits and you know we paid for the credits so basically they are cheating my money and no explanation is given for this. Really disappointed with this and be careful all the people out there, do not let those tiktok videos out there fool you.

I had been very happy with HeyGen up until now and had signed up for an annual subscription for translation services. Then, out of the blue, without any communication or explanation, the number of translation minutes was reduced overnight. When I signed up for the annual subscription, I was promised “unlimited” minutes, which is why I chose this option. Suddenly, it's limited to 120 minutes per month. When you contact support, they just say they had to change it and are in no way willing to find a good solution. I'm really speechless—I've never experienced such poor treatment of customers anywhere else.

A very solid platform. The avatars look surprisingly realistic, especially with good lighting and a static frame. The interface is intuitive and easy to navigate — no learning curve needed. Downsides: you need to get the hang of writing scripts to make the videos feel truly natural. Also, when recording your avatar, it’s important to stay as still as possible — otherwise the AI might misinterpret hand movements or facial expressions. Overall, a powerful tool for anyone looking to create videos with AI avatars quickly and easily.

They provide access to a very Interesting technology, but keep rejecting my videos. Their support keeps ignoring you when you appeal or try contacting in their chat. - They charge a lot of money for a subscription, but once you would pay they forget about your existence. No support, forget it. - They would constantly reject your videos for false reasons even if the video consists of ONE word (legal one) - Only bots would respond if you contact within their support chat. There would be always the same standard reply, after which the dialogue would stop. - There would be no point in appealing a rejection to render a video. Your appeal would never considered on its merits and a problem would not be resolved

I purchased a Team subscription for my company, expecting it to provide the ability to create interactive avatars as advertised. However, this feature did not work at all. Despite following all provided guidelines and contacting support twice, I received no clear explanation or resolution. After over a week, I still could not create avatars. To make matters worse, my colleague had no option available to create interactive avatars in the interface either. The lack of functionality, poor communication, and unhelpful support have been extremely frustrating. I ultimately had to request a refund and cancellation for the subscriptions. Highly disappointed with this experience and cannot recommend this service.

I recently noticed that after two days of using the tool, it now indicates that my (1 minute 10 seconds) video will take over 4 hours to process. This was not mentioned when I initially selected the CREATOR plan. Now, it’s suggesting I upgrade to a more expensive plan for faster processing, but it doesn’t clarify how much faster it will be, leaving room for potential misinformation, just like with the current standard plan I’m paying for. Frankly, this approach of misleading users to drive revenue is counterproductive. Instead of gaining trust, it’s pushing people away. As a result, I’ve decided to cancel my subscription after one month of using this system.

EXTREMELY POOR CUSTOMER SERVICE. They dont even bother to reply to customer queries. We are extremely disappointed with our experience at HeyGen. Despite being a serious and reliable company that fully understands the consequences of misleading information, our videos repeatedly go into moderation mode without any clear reason. We've waited for hours without any response, which caused significant delays in launching our Google Ads campaign. We reached out to their customer service team multiple times, advising them to remove the blocks, especially since the video in question was a duplicate of one previously approved by HeyGen. However, we received no reply whatsoever. This level of service is unacceptable, especially considering we paid for the Team plan. The lack of communication and support from HeyGen has resulted in an awful customer service experience. We expected better from a service we invested in, and this has negatively impacted our business operations. We hope HeyGen addresses these issues promptly, as this experience has been nothing but frustrating. Video Id ddc2ac27b14943df9c029a5a8b2f77d6

The tool seemed promising, so I decided to make a purchase. Despite the relatively high price, my enthusiasm for AI led me to give it a shot. However, I've encountered significant issues with non-existent customer support. I've reached out multiple times, sent messages, but have yet to receive any response. After submitting a video, ready for editing and uploading, I consistently received a message stating I needed to wait 2-6 hours for approval due to moderation policies. It often ended up being closer to the 6-hour mark. No rule violations on my end. One of my videos was rejected for a violation, even though it contained my regular, rule-compliant content. I reached out to support, yet, once again, received no response. Meanwhile, I was still charged for the rejected video. Using non-English language results in poor outcomes. It's not recommended if you plan on creating content in languages other than English. While the avatars look promising, and the results vary in quality, in my opinion, it's not worth the money. Unfortunately, I have four more days to use the credits I bought, but their peculiar moderation policy and poor performance in my language make it challenging to create usable videos.

I have just started using Heygen to produce social media content for my personal business profile and will expand this for my businesses as well. I have a fully customised pro avatar and audio so without having to physically record anything I can produce large amounts of content. The custom visual avatar is, if little repetitive, extremely realistic, it just needs emotion controls to make it the perfect solution. The custom audio is a litle robotic at present but I'm sure as the technology develops this will improve. However, there is an easy way around this and that's too record the audio and Heygen's software will then map the avatar to the audio and hey presto - Overall Heygen's technology is a fantastic solution and I'm really looking forward to seeing how this rapidly develops with AI.