Brightcall Dialer

The pilot experience was disappointing and fell short of expectations. Several key issues emerged: Undisclosed manual confirmation step: This undermines the “hands-off automation” that was promised, leading to missed inbound prospects. Data quality gaps: Around 10% of calls showed no results, and many “voicemail” tags required manual follow-up. Scheduling rigidity: The system only offered specific slots, preventing real-time availability for inbound clients. Mismatch with sales representation: The pilot did not reflect the capabilities shown during the sales process. Despite raising these concerns, Brightcall denied a refund—even though we did not use a single one of the 6,000 paid credits, only the promotional ones. Their position is that the pilot is “non-refundable,” but this ignores the fact that the product delivered was materially different from what was pitched. Since then, they have gone silent on my follow-up request. For a company positioning itself as a long-term partner, this approach feels short-sighted and dismissive of customer trust.

A very good tool if you want to speak to your customers on the phone, and to do it quickly after they first appear in your digital flow. Easy to install and use. And a cool effect is that the customer gets very surprised by your quick feedback, which is a good "ice-breaker" in the start. Recommend.

Excellent dialer. Totally integrated with all the information I need so the process is seamless and saves a ton of time. It's easy to use so the training time is minimal but the output you can get is huge!