Chatwoot
Delightful customer relationships, at scale
Zeda.io
AI-powered Product Discovery For Customer-focused Teams
Updated February 2026
| Chatwoot | Zeda.io | |
|---|---|---|
| Rating | 4.7★ | 5.0★ |
| Reviews | 6 | 23 |
| Pros | 12 | 16 |
| FactScore™ | 39.5 | 69 |
FactScore™ Comparison
FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.
Pros & Cons
Only in Chatwoot — Pros
Cost effective Contact management Docker support Email integration Intercom alternative Mobile app Multi-venture management Omnichannel support Whitelabel Workflow customization Zendesk alternativeBoth tools — Pros
Slack integrationOnly in Zeda.io — Pros
Release notes creation User-friendly interface Product management features AI-powered insights All-in-one tool Customer-centric approach Operational efficiency Data-driven decisions Analytics Collaboration features Academy section Affordable Ease of migration Insightful content Integrations with major toolsOnly in Chatwoot — Cons
Disconnect issues No desktop versionBoth tools — Cons
—Only in Zeda.io — Cons
Room for improvementDetails
| Chatwoot | Zeda.io | |
|---|---|---|
| Categories | Team collaboration software, Customer support tools | Project management software, Team collaboration software, Product add-ons |
| Platforms | Web · iOS · Android | Web |
| Became Popular | May 31, 2017 | July 31, 2021 |
| Website | www.chatwoot.com | zeda.io |
Who Should Pick Which?
Choose Chatwoot if...
- Cost effective
- Contact management
- Docker support
Choose Zeda.io if...
- Release notes creation
- User-friendly interface
- Product management features
With a FactScore™ of 39.5 vs 69, Zeda.io leads in community reception. Chatwoot uniquely offers Cost effective and Contact management, while Zeda.io stands out for Release notes creation and User-friendly interface.
What Users Say
Chatwoot
It would be 5 stars, but we are experiencing issues with it disconnecting, so our agents appear offline. Chatwoot suggested this was a known issue, but for us it is not resolved. After a hard refre...
Very nice platform which is easy to use. Appreciate also the mobile app.
We keep contact with our customers
Zeda.io
Congrats on the launch! Love the slack plugin. Just a suggestion (dunno if possible): have you thought of accessing feedback via Jira tickets? This looks like something that could replace Jira so m...
Zeda.io is a brilliant AI-powered platform that is transforming the landscape of product discovery and strategy. It facilitates product teams in identifying customer problems, deciding on future bu...
I like the UI of the website. What I appreciate is an Academy section so one can be more aware of how to use the product! Good job, team!
Related Comparisons
Frequently Asked Questions
Which is better, Chatwoot or Zeda.io?
Based on FactScore™, Zeda.io leads with a score of 69 vs 39.5. Zeda.io has a higher rating of 5.0★ compared to 4.7★.
What are the pros of Chatwoot compared to Zeda.io?
Chatwoot uniquely offers: Cost effective, Contact management, Docker support, Email integration, Intercom alternative.
What are the pros of Zeda.io compared to Chatwoot?
Zeda.io uniquely offers: Release notes creation, User-friendly interface, Product management features, AI-powered insights, All-in-one tool.
Is Chatwoot better rated than Zeda.io?
Chatwoot is rated 4.7★ from 6 reviews. Zeda.io is rated 5.0★ from 23 reviews.
What is the FactScore™ of Chatwoot and Zeda.io?
FactScore™ weighs rating and review volume together. Chatwoot scores 39.5 and Zeda.io scores 69.
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