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Crisp

Give your AI customer support experience a human touch

★★★★★ 4.8/5
FactScore™ 72.1
VS

Frigade

Product growth and onboarding for modern software companies

★★★★★ 5.0/5
FactScore™ 57.3

Updated February 2026

Crisp Frigade
Rating 4.8★ 5.0★
Reviews 32 13
Pros 19 20
FactScore™ 72.1 57.3

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

👑
72.1
Crisp FactScore™
★ Crisp wins on FactScore™
57.3
Frigade FactScore™

Pros & Cons

Only in Crisp — Pros

Easy to use Customer support Affordable pricing Customer messaging platform Simple UX AI features Real-time user activity Centralized communication Fast performance Integrations Intercom alternative Customization Flexible Free version Knowledge base Live translation Personalization Plugin marketplace Slack integration

Both tools — Pros

—

Only in Frigade — Pros

Customizable onboarding Supportive team Easy integration Responsive to feedback Smooth onboarding Fast implementation Guided tours Informative tooltips No extra engineering work React UI components Animation from Reach components Clear documentation Developer-first approach Feature announcements Flexible platform NPS component Personalized onboarding flows Product education Quick setup Targeted audience flows

Only in Crisp — Cons

Account suspension issues Complex plugin setup Limited chatbot capabilities Notifications for iOS and Android Onboarding for new users Verification problems

Both tools — Cons

—

Only in Frigade — Cons

Account level onboarding

Details

Crisp Frigade
Categories Customer support tools, AI Agent Automation Customer support tools, No-code Platforms, AI Chatbots
Platforms Web Web
Became Popular December 6, 2015 October 10, 2023
Website crisp.chat frigade.com

Who Should Pick Which?

Choose Crisp if...

  • Easy to use
  • Customer support
  • Affordable pricing

Choose Frigade if...

  • Customizable onboarding
  • Supportive team
  • Easy integration

With a FactScore™ of 72.1 vs 57.3, Crisp leads in community reception. Crisp uniquely offers Easy to use and Customer support, while Frigade stands out for Customizable onboarding and Supportive team.

3

What Users Say

Crisp

N
Nika Jun 23, 2023
★★★★★

I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for lat...

S
Steeve Feb 3, 2023
★★★★★

I don't have to detail how awesome Crisp Chat is. Let's talk about the people behind it: - They are always seeking the best between lightness and performances, bringing new features regularly, maki...

K
Kevin Jun 22, 2023
★★★★★

The game while waiting for a response is brilliant, but that isn't even the best part, I love the free version. I have a small start up and that version will do wonders. It's a brilliant way to get...

Frigade

M
Mustafa Oct 10, 2023
★★★★★

We lost countless hours of implementing onboarding and product navigation ourselves. It might be late for us to switch, but for our next projects using Frigade is a no brainer. The only missing pie...

P
Pouya Oct 10, 2023
★★★★★

We just started using Frigade and are very happy so far! As a consumer product with a global user base, onboarding is super important to us. Up until now, building new onboarding has been tedious a...

A
Alan Oct 10, 2023
★★★★★

Very useful tool! been using it for a while for our fintech startup. Is there a way to modify the Frigade NPS component to create a CES (customer effort score) survey, reducing the score range to 1...

Frequently Asked Questions

Which is better, Crisp or Frigade?

Based on FactScore™, Crisp leads with a score of 72.1 vs 57.3. Crisp has a higher rating of 4.8★ compared to 5.0★.

What are the pros of Crisp compared to Frigade?

Crisp uniquely offers: Easy to use, Customer support, Affordable pricing, Customer messaging platform, Simple UX.

What are the pros of Frigade compared to Crisp?

Frigade uniquely offers: Customizable onboarding, Supportive team, Easy integration, Responsive to feedback, Smooth onboarding.

Is Crisp better rated than Frigade?

Crisp is rated 4.8★ from 32 reviews. Frigade is rated 5.0★ from 13 reviews.

What is the FactScore™ of Crisp and Frigade?

FactScore™ weighs rating and review volume together. Crisp scores 72.1 and Frigade scores 57.3.

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