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Help Scout

Manage your customer conversations on one unified platform.

★★★★★ 4.7/5
FactScore™ 28.1
VS

Dyte

Integrate live experiences into your product within minutes

★★★★★ 5.0/5
FactScore™ 62.8

Updated February 2026

Help Scout Dyte
Rating 4.7★ 5.0★
Reviews 3 17
Pros 0 15
FactScore™ 28.1 62.8

FactScore™ Comparison

FactScore™ weighs both quality (rating) and popularity (reviews) for a fairer ranking than stars alone.

28.1
Help Scout FactScore™
👑
62.8
Dyte FactScore™
★ Dyte wins on FactScore™

Pros & Cons

Only in Help Scout — Pros

No unique pros listed

Both tools — Pros

—

Only in Dyte — Pros

Easy integration Excellent support Developer friendly APIs Live streaming Customizable layouts Excellent documentation Lightweight Quick onboarding User-friendly plugins Video conferencing Developer friendly support Easy to schedule meetings Interactive features Ready-to-use UI kits Robust infrastructure

Only in Help Scout — Cons

—

Both tools — Cons

—

Only in Dyte — Cons

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Details

Help Scout Dyte
Categories Team collaboration software, Customer support tools, Remote workforce tools Team collaboration software, Video conferencing, Video and Voice calling
Platforms Web Web
Became Popular September 24, 2016 January 30, 2023
Website www.helpscout.com dyte.io

Who Should Pick Which?

Choose Help Scout if...

  • No unique pros listed

Choose Dyte if...

  • Easy integration
  • Excellent support
  • Developer friendly APIs

With a FactScore™ of 28.1 vs 62.8, Dyte leads in community reception. Help Scout uniquely offers No unique pros listed, while Dyte stands out for Easy integration and Excellent support.

3

What Users Say

Help Scout

E
Evan Jan 3, 2023
★★★★★

We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon fea...

M
Matt Jan 17, 2023
★★★★★

Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep us...

X
XeSt Nov 3, 2023
★★★★☆

Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription e...

Dyte

No reviews yet

Frequently Asked Questions

Which is better, Help Scout or Dyte?

Based on FactScore™, Dyte leads with a score of 62.8 vs 28.1. Dyte has a higher rating of 5.0★ compared to 4.7★.

What are the pros of Help Scout compared to Dyte?

Help Scout uniquely offers: No unique pros listed.

What are the pros of Dyte compared to Help Scout?

Dyte uniquely offers: Easy integration, Excellent support, Developer friendly APIs, Live streaming, Customizable layouts.

Is Help Scout better rated than Dyte?

Help Scout is rated 4.7★ from 3 reviews. Dyte is rated 5.0★ from 17 reviews.

What is the FactScore™ of Help Scout and Dyte?

FactScore™ weighs rating and review volume together. Help Scout scores 28.1 and Dyte scores 62.8.

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