What is Hivinq?
A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer support team using it's knowledge about the product. If the drafted answers are inaccurate, team members can let it know and it will observe the thread to learn and correct itself.
Tool Details
| Categories | Customer support tools, Slack apps |
|---|---|
| Website | hivinq.com |
| Became Popular | January 13, 2026 |
| Platforms | Web |
Frequently Asked Questions about Hivinq
When did Hivinq become popular?
Hivinq became popular around January 13, 2026.
What type of tool is Hivinq?
Hivinq belongs to the following categories: Customer support tools, Slack apps.
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