Catawiki

Catawiki, the online auction, requires that a winning bidder (Buyer) deposits a sum equal to the price of the item plus a set shipping charge; delivery to an island costs slightly more. I had winning bid for a sofa and two chairs. I paid Catawiki 700 Euros for the furniture, 350 for shipping, 66 for Catawiki commission for 1,116 total. Seller required to ship promptly but after several weeks the items were still in Italy with the Seller, Arrediantiquariato Napolitano Carmine. They claimed arrangements had been made but the transport was delayed because of the holidays. Catawiki offered to cancel the sale, but the Seller promised me that shipping was imminent so I declined to cancel. A month after the sale Seller notified me that he had just discovered that I lived on an island and he demanded more. I didn’t want to start over searching for furniture so I agreed to pay more directly to Seller based on Seller’s promise that there would be no additional charges. Catawiki was not involved. A week later the shipper claimed he needed to rent a special truck because of the road to my house, even though I drove over it every day in an SUV and I had never ever had a problem with a delivery. Seller demanded another 180 Euros and I canceled the sale. Seller put in a claim to Catawiki for Shipment costs in excess of 650 Euros. Catawiki ignored all my statements, which were supported by copies of Seller’s emails and texts, and they approved Seller’s request for payment. My demands for copies of Seller’s emails and invoices was refused by Catawiki and I have never been told by Catawiki how much they intend to give him from my deposits, which means I have no way of knowing whether Seller’s claim includes charges that I had already paid him directly. Furthermore, Catawiki should be limited to paying from my shipping deposit, 350 Euros, and not take from moneys I deposited for the items.

AVOID. I've bought a watch and in the ad it says that it have a 16cm strap. According to common sense the strap is the part that connects to the watch. So to calculate the diameter I added the size of the watch to the size of the strap and concluded that it fits ok. Once I received it I found that the 16cm was the total diameter. Reach out the seller and he told that my understanding was not correct. Opened a dispute in Catawiki (it took one month to get their supposed experts an answer) and at the end they said that a strap is the total watch, even after sending them several examples of sites showing how to measure a watch. They simply closed the dispute without any further response to my arguments. They only defend the sellers. It was my worst experience buying in an auction. Don't recommend at all. Now I understand why they don't accept PayPal. They might say that I missed a deadline to provide evidence. AMAZING!!! I never missed any dead line. I send all the evidences that were asked and this ends by the supposed expert saying that Strap is equal to the all diameter. I send several specialized sites where they show how to measure a strap and the diameter and Catawiki just invented a new definition of Strap and closed the claim. Just Amazing. AND ASKED HOW I COULD APPEAL AND GOT NO ANSWER. AVOID.

Blocked after raising concerns about bias with middle management - rotten company culture Despite initial challenges, I built a strong reputation as a high-frequency, high-volume seller with 100% KPIs, perfect customer feedback, and consistent sales performance. After noticing repeated basic mistakes by “Experts” relying on personal opinion rather than data, rejecting my lots while accepting identical submissions from other sellers, and communicating only via copy-and-paste Macro messages clearly built into their emailing system. I raised more serious concerns I'd witnessed to the Catagory Lead, notably internal bias and unfair treatment of submissions, with the goal of having a constructive discussion with management to improve processes. Instead, over nearly two weeks, the Category Lead for Music & Movies avoided engagement: first “travelling” for four days, then “sick” for another four, and repeatedly pushing to move the discussion offline via phone (avoiding any written record). Responses deflected from the issues entirely, focusing instead on my KPIs, which were flawless, rather than addressing the suspicious behaviour of their team. When I redirected the conversation to my original concerns and set a deadline for a meeting, my account was abruptly blocked. The official reason? A vague accusation of “insulting/harassing customers or staff,” with no examples. Catawiki claims to “have evidence” but refuses to share it, making it impossible to understand or respond. From my experience, their reactive non-engaging behavior reflects a culture lacking openness, accountability, and fairness, seemingly reinforced from the top down. Combined with other questionable practices, it has destroyed any trust the public has in the platform. My advice to anyone reading: avoid at all costs they are not operating ethically

Αγόρασα μία ασημένια λαβίδα για τη ζάχαρη αλλά δεν την έλαβα ποτέ. Ο πωλητής την έστειλε με τη φτηνότερη αποστολή εάν και η τιμή που ζήτησε για τα ταχυδρομικά ήταν υψηλή. Ο κωδικός δεν υπήρχε ούτε στο ταχυδρομείο όπου και αναζήτησα το αντικείμενο. Ζήτησα τα χρήματα μου πίσω από την Catawiki και παρά τα επανειλημμένα μηνύματα μου δεν απάντησε ποτέ. Ευτυχώς που το αντικείμενο ήταν μικρής αξίας. Εξυπακούεται ότι δεν θα ξανααγοράσω από την Catawiki.

Warning: Fake product. I received an item that was presented as authentic, but clear signs indicate it’s a counterfeit. Materials, branding, and serial number do not match the original standards. Not recommended. ⸻ Attention : Produit contrefait. J’ai reçu un article présenté comme authentique, mais plusieurs éléments prouvent qu’il s’agit d’une contrefaçon : matériaux, marquages, et numéro de série sont incorrects. Je déconseille fortement ce vendeur. ⸻ Achtung: Gefälschtes Produkt. Ich habe einen Artikel erhalten, der als authentisch angeboten wurde, aber eindeutige Anzeichen einer Fälschung zeigt. Materialien, Logos und Seriennummer stimmen nicht mit dem Original überein. Nicht zu empfehlen. ⸻ Waarschuwing: Nepproduct ontvangen. Het artikel werd aangeboden als origineel, maar is overduidelijk een vervalsing. Materialen, merktekens en serienummer wijken sterk af van het origineel. Deze verkoper is niet aan te raden. ⸻ Advertencia: Producto falsificado. Recibí un artículo que se anunciaba como original, pero claramente es una falsificación. Los materiales, logotipos y número de serie no coinciden con los estándares auténticos. No recomiendo a este vendedor. ⸻ Attenzione: Prodotto contraffatto. Ho ricevuto un articolo presentato come autentico, ma ci sono evidenti segnali che si tratta di una copia. Materiali, marchi e numero di serie non corrispondono agli standard originali. Sconsiglio questo venditore.

I am a seller and unfortunately 2-3 times an item wasn’t paid by the bidder, but their system reoffererd the item without us aware and someone bidded 2 euros and won without our knowledge, this item we sold before because people kept not paying. The issue is now the person left negative review which affects our reputation, I think they should offer more protection against such cases as this is not fair. We even offered the customer another free fossil, but they are not responding. This is very unfortunate and a lack of customer service from catawiki. Really disappointing as I’ve been on Catawiki for 4-5 years and got 100% positive feedback and we are a small business that cares for customers. Really shameful on catawikis part. As it was their systems issue, and we have checked and AGAIN, their system has uploaded the item again when I’ve told atleast 3 representatives that this item wasn’t available and sold already???? At very best they should neutralise the review. 95726514

Catawiki refuses to issue a refund for lost shipment, blames the buyer! BEWARE! Catawiki now refuses to issue refunds for lost shjpments! They blame buyer's "Customs" while there are NO Customs between EU countries! Also, the Seller must submit search for lost shipment, but Catawiki blames Buyer and asks the Buyer must submit search or lost shipment. According to commerce rules the Seller and the Catawiki is responsible delivering shipment to the buyer. Catawiki states otherwise. They say the Buyer is responsible, which is wrong! The issue is, the seller is Dutch and the Catawiki is Dutch too! The only way to receive your money back from Catawiki is to force a chargeback with your card provider or Paypal. Do not ever pay Catawiki with a bank transfer!