Hone

Horrible customer service. After testing it took months to receive my free consultation. When I finally received my first order after three weeks of waiting it was missing key items. Correct syringes alcohol wipes. It took three days to get a response and it’s looking like well over 11 days to hopefully receive the correct syringes and alcohol wipes that were supposed to be with my kit. The customer service is lackluster in comparison to the amount that they are requiring for a membership. I suggest you look elsewhere.

It took me about 2 months to get started. After USPS losing 2 of my samples I was ready to just give up. Hone asked me to try one more time and sure enough the 3rd time was a charm. It made it too its destination quickly and my results were up within 3 days of it arriving. I had an appointment scheduled for 2 days later. Met with my doctor went over my numbers and had my prescription filled within 48 hours. Hone is currently a little overwhelmed with how many people are signing up and it shows but have patience. Also Saad has been telling us that they have spent most of the year and a lot of money to refine this process and make it much more user friendly and reliable and I am excited to see what the future holds! The community is also an amazing benefit. If you ever need help or have questions just post in the Hone Community page and you'll have a response from the Owner Saad, one of many hone ambassadors, or one of many hone customers in a matter of a couple hours with a helpful response! Thank you guys for what you're doing!

Horrible customer service. You will never get a response from an inquiry. They’ve been charging my card for 2 months past cancellation (I dispute with my bank of course so I don’t even care about that). They lost 2 sets of my labs, 1 being a digital order sent electronically to labcorp. Yet, it was “never in their system”. Take your money elsewhere. This company is so overpriced for something you can easily get anywhere else.

I've been let down, big time by this company. Over two months and 12 finger pricks ( three total tests) and I still cannot order medicine. I have been approved by doc and for a couple weeks I am sitting here with no word from Hone except were waiting on doc to review the final bloodwork and youll be all set. Ok well for two weeks? I will update here is things change but for now it looks like I will be getting a refund and heading someplace else.

Hone began charging me for subscription services after I used another company (Peak) almost a year before. They bought Peak and just started charging me even though my subscription was inactive. I tried for 3 months to reach someone with no response. Emails, calls, messages sent and nothing back. Had to file a dispute with my bank. I also don't believe their test results. I think these companies are a scam.

This is not the company you want to use for TRT. You'll spend a ton on labs and subscription fees before you ever receive a prescription, and when you do finally get into their system, they'll miss shipments, and you'll run out of your meds. Their customer service is basically one guy on a forum named Ken. Find a local provider instead. There are plenty of them.

So far, so good. The kit was one of the cheapest in the market and worth checking out, even if you're just a little curious about your testosterone level. The process has been easy so far -- clear communications, which is appreciated.