SWORD Health

Signed up and received equipment. Before beginning you need to schedule either a video or phone call, we opted for the phone call and received a date and time to expect the call. They did not call, so we scheduled a second time. We received an email reminder of the new date and time. Again, no call. It sounds like it could potentially be a great program, but there needs to be quality people on the other end for it to succeed. We are boxing back up the equipment and sending back. Waste of time and effort.

Huge regret! If possible, I would rate zero stars! The equipment rarely worked, constantly telling me I was doing something I was not doing. Repeated requests to repair the equipment resulted in nothing but severe frustration. My therapist would message me at 4-4:30am when I was sleeping. After being DUMPED into maintenance, the therapist I was assigned was rarely available for assistance because she only worked until 1pm. She told me more than once that she ONLY had 3 minutes to help me. By the time I stopped the program, my anxiety caused by faulty equipment and lack of useful help was out of control. Numerous calls to report my mental and physical injuries were ignored. If I had known how much trauma it would cause, I never would have tried it.

Very poor product and program. Never had a personalized consultation with the physiotherapist. But that did not stop them from billing my insurance multiple times. The whole company and the tactics they use felt like an elaborate insurance scam. I just got some generic exercises that were not tailored for my needs. The tablet wont stay charged, and the AI was just meh.