twilio

Build the future of communications

★★★★☆ 3.8/5 from 8 reviews

Messaging apps Video and Voice calling Cloud Computing Platforms

What is twilio?

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Pros & Cons

Pros

Communication APIs
Excellent documentation
SMS integration
Cost effective for voice products
Easy integration
Responsive customer support
Versatile platform
VoIP integration

Cons

High service fees
Poor customer service
Account verification issues
Complex setup
Support ticket difficulties

Tool Details

Categories	Messaging apps, Video and Voice calling, Cloud Computing Platforms
Website	www.twilio.com
Became Popular	December 11, 2014
Platforms	Web
Social	Twitter · Instagram · Facebook

Recent Reviews (7)

Abhishek May 3, 2023

★★★★★

Twilio is an essential tool for any business that relies on communication with customers. Their platform is incredibly versatile and easy to integrate, making it simple to set up and manage various communication channels. Their APIs are well-documented, and their customer support is responsive and helpful. I highly recommend Twilio to anyone looking to streamline their customer communication processes.

Easy integration Excellent documentation Responsive customer support Communication APIs Versatile platform

Federico Jun 18, 2024

★★★★★

Users can interact with Puppeteer via SMS through Twilio.

SMS integration

Tushar Nov 23, 2025

★★★★★

Stable global infra for scalable calling.

Pejman Jan 6, 2025

★☆☆☆☆

Easy to use and setup at first, but don't expect any customer support! Had a phone number from Twilio to handle some incoming SMS messages, until we realized that it's stopped receiving from many sources... There's no direct option to create a support ticket, so you have to spend several minutes chit-chatting with the useless AI chatbot until it let's you to do so. And all the support cares about is to mark your ticket as "Solved" instead of actually solving your problem.

Poor customer service Support ticket difficulties

Taşkın Mar 27, 2025

★★★★☆

If you want to use cloud in telecommunications, it offers a great infrastructure and its documentation is very good. However, there are too many alternatives and unfortunately the service fees are very high. If it can maintain its competitive position in terms of fee, it is a very good platform.

Excellent documentation High service fees

Yuriy Sep 26, 2024

★☆☆☆☆

It is not possible even to sign up in the service, account is blocked immediately without any reason. Support is not reachable. I couldn't even log in once...

Poor customer service Account verification issues

Jeffrey Sep 17, 2023

★★★★☆

Twilio provides reliable communication APIs, but their pricing can be a bit steep for smaller businesses.

Communication APIs High service fees

Frequently Asked Questions about twilio

When did twilio become popular?

twilio became popular around December 11, 2014.

What are the main advantages of using twilio?

The top advantages of twilio include: communication APIs, excellent documentation, SMS integration, cost effective for voice products, easy integration.

What are the disadvantages of twilio?

Some reported disadvantages of twilio include: high service fees, poor customer service, account verification issues, complex setup, support ticket difficulties.

What is twilio's overall user rating?

twilio has an overall rating of 3.8/5 based on 8 user reviews.

What type of tool is twilio?

twilio belongs to the following categories: Messaging apps, Video and Voice calling, Cloud Computing Platforms.