Canny

Our latest launch was truly a milestone—and it was entirely driven by Canny, our #1 most requested feature. Canny has been absolutely essential in helping Recall stay laser-focused on what our users need most, guiding both our product development and community engagement. Here’s how we leverage Canny to build better products: Users Drive Our Roadmap: Every feature request funnels through Canny, where our engaged community actively upvotes the ideas they care about. This democratic process helps us prioritize the features that will deliver the biggest impact. User Insights Shape Development: Before writing a single line of code, we dive back into Canny to read user comments and gather context. We often follow up directly with requesters or top voters to clarify edge cases and uncover deeper insights that influence our solutions. Transparent Changelog: We document every Recall update in our public changelog on Canny, keeping our community informed and connected to what’s improved—and what’s coming next. Pro tip: If you’re using Canny, tag feedback by customer persona or use case early on. It makes spotting trends easier and helps tailor your communication. We also evaluated tools like Trello, Notion, and Productboard, but found Canny hit the perfect balance for our early-stage startup: lightweight, community-friendly, and laser-focused on feedback-driven roadmaps. If you want to build a truly customer-centric product, whether you’re just starting out or already established, we highly recommend giving Canny a try.

Canny has been instrumental in Recall’s product iteration and community management, helping us stay closely aligned with what our users truly need. Here’s how we use it: Users drive our roadmap – All feature requests are tracked through Canny, and our highly engaged community actively upvotes the ones they care about most. This helps us prioritize the features that will have the biggest impact. User insights shape development – Before we start building, we return to Canny to dive into user comments and context. We often follow up 1:1 with those who submitted or upvoted the request to clarify edge cases and uncover deeper insights. Transparent changelog – Every update to Recall is documented in our public changelog on Canny, giving our community a clear, accessible record of what’s improved and what’s coming next. Tip: If you’re using Canny, make it a habit to tag feedback to specific customer personas or use cases—it’ll help you spot patterns faster and communicate updates more effectively. We also looked at tools like Trello, Notion, and Productboard, but found Canny hit the sweet spot for early-stage teams: lightweight, community-friendly, and purpose-built for feedback-driven roadmaps. We highly recommend Canny for any early-stage company—and even established ones—looking to build a truly customer-driven product roadmap.

I discovered Canny 2 years back while on a hunt for a solution to idea generation for employees within an enterprise company. From generating crowdsourced ideas to collecting customer feedback to doing behind the scenes project management, Canny does it all with a clean, responsive interface that delights the end user.